The global coronavirus outbreak has created an increasing number of challenges to our industry. We realize that in this unique situation we find ourselves in now, it is critical that we make it possible for the companies and individuals that rely on us to be able to continue their operations or progress professionally to help each of them to respond to the unique demands that they may be facing.

The Malaysian Insurance Institute (MII) has been working to uphold the commitments we made to supporting our industry. In collaboration with our technology partners, MII has introduced the Virtual Computer-Based Examinations (VCBE), where examinations are conducted online using video technology on digital platforms with remote live invigilation.

In our effort to continue to enhance candidates’ examination experience, we have been working on virtual examinations since late 2019 and the launch was accelerated due to the health and safety concerns we are faced with currently and our exam centres closed due to the Movement Control Order. The introduction of virtual examinations in April 2020 for life insurance agents’ examinations and in June for general insurance agents’ examinations allows candidates to take MII examinations anytime, anywhere and virtual examinations are here to stay even when the dust settles on the pandemic. Our work is not done as we are working to improve the user experience and capacity for virtual examinations by leveraging the latest technology in examination proctoring and candidate verification in the coming months.

In late May, MII enhanced the process of registration for the agents’ examination to allow for Self-Registration via our Integrated Learning Management System (iLMS) for MII CBE (Computer-based Examination) and VCBE. The Self Registration will allow for bookings to be made for sessions beginning 1st June 2020 onwards for the following Agents’ Examination routes:

  1. Pre-Contract Examination for Insurance Agents (PCEIA)
    (Route – Life – AC and CO / General – AB and BO)
  2. Certificate Examination in Investment-Linked Life Insurance (CEILLI)
  3. Pre-Contract for Life Insurance Agents and Investment-Linked Life Insurance Examination (PCIL)

To ensure the best experience and uninterrupted examination sessions, candidates will be required to meet the technical requirements as shown below:



The virtual examinations which are convenient and a safe option now will complement our examinations conducted at our centres as we recognize that some candidates do face challenges in terms of having a computer and strong internet connection. In view of this, we have worked with independent centres to open examination centres in Kuala Lumpur, Petaling Jaya, Johor Bahru and Penang in Phase 1 of reopening our services. Please click here to see the details of our examination centres.

While we assess the situation in the country and review the standard operating procedure laid down by the authorities, we aim to open more centres outside Klang Valley over the next few months.

We will continue to strive to offer more options and flexibility to candidates and companies to support the various needs of the industry. We welcome your suggestions and feedback as we move forward.

For further assistance or clarification on MII’s examinations, please contact our Customer Service Representatives at +603 2712 8882 who will be happy to assist. Enquiries can also be sent to agentexam@mii.org.my / customercare@mii.org.my.

To self-register for an examination, log onto www.mii4u.org.

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