The fast-changing state of the insurance industry has been further accelerated by the COVID-19 pandemic, and although transformational leadership through this period may be challenging, it is certainly not impossible. Not only do companies have to adapt their existing customer journeys to meet health & safety requirements but also demonstrating and practicing deep empathy with customer needs. In times of crisis, companies and leadership who exhibit emotional intelligence and communicate with care, honesty, and empathy will build trust with their customers and deliver delightful customer journeys along the way.

In this highly engaging virtual learning session, Chris will share some tips you can practice to gain empathy with your customers and tools to put into innovating your customer journey to deliver breakthrough business performance. What you will learn:

  • How might we understand customers needs in a post COVID-19 environment?
  • How do we innovate customer journeys and deliver experiences that delights customers?
  • How leaders can lead a CX boost in their organisation?

Speaker’s Profile
Christoffer Erichsen is a highly sought-after international speaker who has 25+ years of experience in the fields of innovation, leadership and learning. He launched his first venture at the age of 16 & has founded multiple successful ventures since. He is extremely passionate about humanising business and the future work. In the last 2 years alone, he has impacted over 5,000 business professionals to drive customer-centric innovation. Chris is the founding partner of Human Inc, an innovation consultancy operating in Malaysia, Singapore & London. Human Inc has helped 50+ MNC's across South East Asia in every industry vertical to innovate through workshops, consultancy and solution design labs.

Registration Closes: 7 September 2020, 6.00 p.m.

Registration Fee
MII Members: Complimentary
Non Members: RM 50.00

 

Do check out our Webinar Series microsite for the latest on the
#LearningNeverStops Webinar Series or contact us at
+603 2712 8848 (Hayati)
+603 2712 8846 (Ahmad Al Amin)
+603 2712 8852 (Siti Malina)
or events@mii.org.my

Looking forward to seeing you online!

#LearningNeverStops #buildingknowledgetogether #miicares #covid19