#LearningNeverStops Webinar Series


Past Webinar

LEADERSHIP in the face of crisis : Practising Gratitude for Mental Health

Monday, 6/4/2020
11.00am - 12.30pm

Curated for MII members and ITD Clients

Delivered by GLOBAL EXPERT & AUTHOR  in EMOTIONAL EXCELLENCE

With everything that is happening right now, it is critical to be agile and adaptable.

Malaysian Insurance Institute (MII)  together with ITD WORLD respond to this crisis;  curating this special webinar with a theme that is especially relevant now: "LEADERSHIP in the face of crisis : Practising Gratitude for Mental Health”

DATE : Monday April 6 2020

11:00 am -12:30 pm  ( Manila, Kuala Lumpur, Penang, Shanghai)

Led by : Professor Dr Leonard Yong,
( Educational & Industrial Psychologist)
Author, LEONARD Personality Inventory ( translated into ten languages)

By special invitation only for MII members and ITD Valued Clients 
*  Limited to only first 100 participants *

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Professor Dr Leonard Yong
(B.Sc; M.Ed; Ph.D; FAPA)

The Malaysian Insurance Institute (MII)
in collaboration with ITD world

Stakeholder Primacy: Increased Emphasis on ESG

Monday, 6/4/2020
2.00pm - 3.00pm

In August 2019, the Business Roundtable in the US released the ‘Statement on the Purpose of a Corporation’, signed by 181 CEOs who committed to leading their companies for the benefit of all stakeholders – customers, employees, suppliers, communities and shareholders. The shift of focus from shareholders to all stakeholders has prompted Boards to pay closer attention to Environmental, Social and Governance (ESG) measures - especially human capital management, as a critical part of the “S” in ESG.

The ongoing COVID-19 pandemic has brought human capital and ESG issues to the forefront of most companies’ responses. While some companies are integrating ESG in their management and human capital systems, there is still work to do to balance the needs of multiple stakeholders.

In this session, we will discuss key ESG metrics, how they can be integrated in incentive plans, and the drivers and issues for increased human capital governance, including culture.

Watch the recorded session

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Shai Ganu
ICDM Faculty and Managing Director,
Global Leader - Executive Compensation and
Governance, Willis Towers Watson

ICDM Web Series 

Innovating Through Chaos

Tuesday, 7/4/2020
1.00 am Malaysian Time

I'd like to invite you to a free innovation webinar / virtual innovation keynote I'm hosting on my birthday, April 7th. The webinar is about innovating through chaos, being recession-ready, and tactics for thriving in times of uncertainty, based on my new double-sided book: Create the Future.

In times of chaos, it is easy to get caught in the doom and gloom, and our current time is certainly not short on doom and gloom. However, your consumers' needs are evolving by the minute, and this time period is going to cause a great shakeout between companies that adapt and those who do not. I'll be sharing some battle-tested tactics from those that have navigated chaos before you to help you plan for whatever comes next.

Watch the recorded session

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Jeremy Gutsche
Chief Executive Officer

Virtual Briefing: Survival Skills in the Era of Pandemics

Tuesday, 7/4/2020
9.00 am - 11.50 am

As the COVID-19 outbreak rapidly spreads, Asia Insurance Review is organising this first-ever virtual briefing on Survival Skills in the Era of Pandemics. The briefing brings together leading industry speakers to cutting-edge insights on dealing with the business threats and opportunities posed by severe global health events. Presented in a convenient format, streamed video and completely online, you need not leave the office to benefit from today’s most insightful thinkers.

This briefing is intended for all insurance industry players who need a complete – and trusted – briefing on the threats, opportunities and realities of doing insurance business in very difficult circumstances.

Presentations and breakout sessions will include top industry presenters covering topics such as:
How leading insurers should respond to a business downturn caused by a supply-side shock

Life insurance readiness
Extreme mortality risk/extreme mortality events arising from pandemics. What large-scale loss of life looks like on the books of a life insurer

Health insurance readiness
When health insurance proves to be inadequate. Too little too late

General insurance readiness
When business interruption is sudden, massive and potentially terminal

Insurance asset manager readiness
How to immunise the investment portfolio of an insurance company against sudden and rapid loss of confidence in traditional asset classes

Insurance brand management readiness
Surviving a reputational catastrophe in the event of a pandemic

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Review Competitive Strategies using AI: A Board’s Perspective

Tuesday, 7/4/2020
2.00pm - 3.00pm

No board can fulfil its oversight duties without considering artificial intelligence (AI) and its potential to transform and disrupt strategy. AI’s potential value is enormous. According to a study of 16 industries by Accenture, AI is capable of increasing profitability rates by an average of 38% and add trillions of dollars in gross value by 2035.

To reap that value, companies are starting to compete using AI by disrupting industries with new business models. They have to simultaneously raise and serve customer expectations and partner with technically advanced ecosystem partners. It is timely for directors to perform both an inward and outward evaluation - reviewing their own knowledge and their company’s activities, as well as appraising the use of AI beyond the walls of the boardroom and the company.

This webinar will help boards and directors independently evaluate and guide management in using AI to advance their company’s strategy in a responsible way, providing them with frameworks and questions to assess their understanding of AI & their company’s future AI activities.

Watch the recorded session

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M. Nazri Muhd
ICDM Faculty and
President/CEO, MyFinB, Singapore

ICDM Web Series 

Readiness, Response & Recovery

Wednesday, 8/4/2020
2.00pm - 3.00pm

Dealing with a pandemic like COVID-19, is uncharted territory for all of us. Coupled with uncertainty, fear and pressure to safeguard employee wellbeing and business continuity, leaders of companies are being tested beyond the ordinary as the decisions made today will determine the success or failure of their company or business.

How companies act and communicate in times of crisis will have a significant long-term impact on their reputation. Businesses need to assure their customers, business partners and suppliers, and at the same time, ensure employees are well informed of how the situation impacts them.

While the severity of this crisis and its long-term implications are still unknown, there are several steps companies and businesses can take to help improve the situation.

Watch the recorded session

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Mark Worthington
ICDM Faculty and Managing Director
& Co-founder, Klareco Communications, Singapore

ICDM Web Series 

How brands are surviving the COVID-19 crisis in Asia Pacific

Thursday, 9/4/2020
11.00 am 

How brands are surviving the COVID-19 crisis in Asia Pacific

The uncertainty brought by the COVID-19 pandemic has highlighted how important it is to make decisions quickly. The situation is changing people's lives and its effects on the economy are already being felt across different sectors within Asia Pacific. For marketers this poses a number of challenges:

  • How are consumers feeling and what new behaviours are emerging?  
  • How are the specific COVID-19 challenges impacting on the wider health landscape?
  • What are the new shopping patterns and priorities and implication for retail channels?
  • How is media consumption and the advertising landscape changing?
  • How do you maintain your brand’s health without being seen to take advantage of the situation?
  • With changing consumer behaviour, what will stick longer term and how can we plan for it?

 

Presentation Slide

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KANTAR Web Series 

Leadership Today: Authentic, Open & Transparent

Thursday, 9/4/2020
2.00pm - 3.00pm

Recently, a lot has changed in a very short period of time. Will the world ever be the same? Working remotely and working from home are becoming the new normal (and this will not disappear immediately in the post-coronavirus world).

In this time of crisis, we need authentic leaders. Traditional wartime leaders, “control-freaks,” and micromanagers can't and will not be able to solve the problems we are facing today. They create more difficulties and add to the confusion. We don't need leaders who just issue specific orders and don't offer their workers a significant degree of autonomy.

Instead, we need a different kind of leader. Leaders who appreciate the value of decentralised systems and collaborative co-creation. Future leadership is about stimulating entrepreneurship, innovation, and creativity. It is about designing a work environment that continuously puts things in perspective, gives workers energy, and helps them overcome the most challenging problems with great humility and empathy.

Watch the recorded session

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Erik P.M. Vermeulen
ICDM Faculty and Innovative Thinker,
The Netherlands

ICDM Web Series 

Cybersecurity Considerations Amid A Global Pandemic

Monday, 13/4/2020
2.00pm - 3.00pm

As the effects of the Coronavirus are felt around the world, the primary focus of governments and businesses is the safety of their citizens, employees, and customers. Meanwhile, cyber attackers are impersonating health organisations and other government entities in malicious email campaigns designed to invoke fear, hoping to trigger reactions that will provide them opportunities to gain access to systems and sensitive information. A carefully considered approach will enable an organisation to proactively address cyber challenges during extraordinary events such as the COVID-19 pandemic.

In this webinar, we will discuss (1) the heightened security challenges faced by organisations amidst extraordinary events, (2) activities initiated by threat actors to take advantage of the current pandemic situation and (3) steps that organisations may consider to sustain organisational cybersecurity during periods of disrupted business operations.

Watch the recorded session

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Ho Siew Kei
Executive Director,
Risk Advisory – Cyber Risk,
Deloitte Malaysia

ICDM Web Series 

Leadership in times of Distress

Tuesday, 14/4/2020
2.00pm - 3.00pm

As Asian leaders live through unprecedented disruption, they are expected to step-up and not only deal with the here-and-now people and business situations, but also get ready for the future ‘post-COVID’ world. The webinar, based on the Center for Creative Leadership’s (CCL’s) research titled ‘Imagining Asia 2030: Future Fluent Asian Leader,’ will highlight paradoxes Asian leaders may need to navigate and critical skills/traits they will need to lean on to lead their teams, organisation, and country out of the current disorder.

Watch the recorded session

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Sunil Puri
Head of Research, APAC
Center for Creative Leadership (CCL), Singapore

ICDM Web Series 

Leadership Storytelling in Difficult Times:
Converse with Ameen Haque, Master Storyteller

Tuesday, 14/4/2020
3.00pm - 4.00pm

With everything that is happening right now, what stories are you telling as a leader?

Malaysian Insurance Institute (MII) together with ITD WORLD curated this unique webinar with a theme that is especially relevant now:

"LEADERSHIP STORYTELLING in Difficult Times"
DATE : TUESDAY April 14 2020
TIME : 3:00 pm -4:00 pm ( Manila, Kuala Lumpur, Shanghai)
Led by : Master Storyteller, Ameen Haque who helps leaders tell stories better in USA, Europe, Africa & Asia

Please join us to explore the topic
* By special invitation only for MII members and ITD Valued Clients * Limited to only first 100 participants *

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Ameen Haque
Master Storyteller

The Malaysian Insurance Institute (MII)
in collaboration with ITD world

Managing HR for the Long Haul: Road to Recovery

Wednesday, 15/4/2020
2.00pm - 3.00pm

Some say it will take a year, others predict it will take a longer time for businesses to return to normalcy. From business models to people's strategy and the way we work and communicate, things are going to be radically different post COVID.

It is therefore vital to look beyond crisis response to recovery and post-recovery planning. Companies who are proactively looking ahead, regularly reviewing their policies and reprioritising their efforts, are those that may have a higher chance of surviving during this turbulent time.

In this webinar, we will address the 5 HR imperatives that every company should pay attention to in their future people's strategy - Workforce Management, Performance Redefined, Way of Work, Achieve More with Less and People-First Agenda.

These are moments that matter, and how you rally your team will be key.

Watch the recorded session

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Sunny Khoo
Managing Consultant &
Founder, Human Synergy, Malaysia

ICDM Web Series

In Times of Crisis: Stakeholders Take Centre Stage

Thursday, 16/4/2020
2.00pm - 3.00pm

We are experiencing unprecedented changes in our world. Free movement has stopped. Airports are empty. Countries are on lockdown. The coronavirus outbreak has already had an enormous impact on businesses. To use the words of the former Unilever CEO: “Companies, small and large, are at risk as the global economy has hit the pause button.”

The coronavirus crisis forces companies to reconsider their business models. Business-as-usual doesn't work anymore. There are many questions and uncertainties. What should companies do when their primary revenue streams are being impacted? What should companies do to overcome supply chain issues? In general, what's the best response to the coronavirus?

While businesses regroup and rethink their strategies, stakeholder engagement is of utmost importance: (1) Should companies pay a dividend to investors in times of crisis?, (2) How can companies take immediate and effective action to protect their workers and customers and (3)What can companies do to mitigate business risks, such as stressed supply chains?

Watch the recorded session

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Erik P.M. Vermeulen
ICDM Faculty and
Innovative Thinker,
The Netherlands

ICDM Web Series 

Bridge The Human-Digital Divide

Monday, 20/4/2020
2
.00 pm - 3.00 pm

Technology has transformed the way people work. Leaders can resolidify their teams by developing a robust Workforce Augmented Strategy to adjust their leadership behaviour, embrace digital workforce platforms and deepen their engagement with digitally enabled workers.

 

Malaysian Insurance Institute (MII) together with The Center of Applied Data Science (CADS) Founder and CEO Sharala Axryd will run a webinar for leaders to create a center of excellence for data literacy that addresses business needs and talent potential identification.

 

In doing so, leaders will be able to:

  • improve employee engagement and talent retention
  • improve data literacy and close competency gap
  • digitize operations and automate process

 

With over 15 years of experience in the telecommunications field, award-winning entrepreneur Ms Sharala Axryd established The Center of Applied Data Science (CADS) as a platform for data, analytics and artificial intelligence in workforce transformation solutions. She also brought The Data Incubator and Harvard Business School programmes to Malaysia and launched ASEAN’s first data science accelerator program.

Watch the recorded session

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Ms Sharala Axryd
Founder and CEO,
The Center of Applied Data Science (CADS)

The Malaysian Insurance Institute (MII)
in collaboration with CADS

Leading Through Crisis and Uncertainty: Harnessing Mental Health and Resilience to Navigate Storms of Change

Monday, 20/4/2020
2.00pm - 3.00pm

Having built businesses through multiple economic crises, natural disasters, restrictive and changing policies and regulations, and bouncing back from a life-threatening accident, Azran shares his experiences of harnessing resilience and curiosity to lead teams during turbulence and volatility.

Our brains perceive crises as threats to our survival. It desperately seeks familiar patterns. This leads to cognitive biases where we decide and act based on what we intuitively believe to work. Past successes can limit our ability to challenge these fixed beliefs and be open to new ideas.

Understand the differences between necessary levels of stress to perform at our peak, and how prolonged stress can lead to depression and anxiety that hinders us from being calm, curious and energetic – key crisis leadership traits. Learn practices that strengthen these traits within us, how we build a high-energy team and four practices to embed curiosity and resilience into Board meetings.

Watch the recorded session

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Azran Osman - Rani
Managing Consultant &
CEO, Naluri, Malaysia

ICDM Web Series

PowerTalk #10 - The Path to the Next Normal: So What Now for Leadership?

Tuesday, 21/4/2020
2.00pm - 3.30pm

As societies and businesses cope with the new normal, the priorities for leadership have changed

2020 has so far been a year of great challenge and disruption. The implications of this leadership, work and learning have been rapid and are continuing.

As the outbreak continues to move quickly, some of the perspectives and strategies may rapidly fall out of date. We are witnessing an imminent restructuring to the global economic order, where societies and businesses are having to cope with the ‘new normal’. The economic upheaval is forcing companies to view digitalisation not only as a strategically important issue, but a necessity at the present time.

The post-pandemic world will be a very different place to live in. Digitalisation has now created an even larger leadership gap in companies around the world but as we are witnessing, venturing into the unknown is now viewed as an opportunity rather than a challenge.

So how has COVID-19 changed the priorities for leadership? What are the leadership traits that we should hold on to during this transition and those that we must cultivate, as businesses pivot from a crisis management mindset to a more creative and innovative one to survive the brutal short term in order to thrive in the long run? This webinar session looks into a hybrid approach towards leadership, simplifying the qualities that combine technology and human ingenuity towards the creation of a trusted and purposeful organisation that is resilient and innovative beyond 2020. There will be no ‘return to normal’.

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James McCulloch
Chief Executive,
Inspire Group Asia, New Zealand

ICDM Web Series

Turning Crisis into Opportunity: Emerging Stronger Post-Covid-19 with Prof. Dennis Campbell from Harvard Business School

Tuesday & Wednesday, 21 & 22 April 2020
9.00am – 12.00pm ( MYT)

The year 2020 began with the Covid-19 global crisis, forcing unprecedented change upon leaders to manoeuvre into a new norm within their organizations. Insurers are being challenged to review and update their crisis management plans and take steps to continue operations with minimum disruption to clients. Balancing the need for responding to this influx of activity in centres with a remote workforce has to be addressed. During a major crisis like this, insurers should start preparing for the future by accelerating the digitization of their operations and planning for business opportunities ahead by quickly embracing the new “Data Driven Culture”. Unfortunately, only 8 out of 10 companies found that business adoption of Big Data and AI initiatives remains a major challenge. How can organizations quickly learn and adopt key drivers in Digital Transformation from similar financial intermediaries such as traditional banks ?

Why should you attend ?
As the coronavirus infects the global economy to the point of virtual shutdown, daily predictions of GDP decline are getting worse by the day. Predictions that the world’s output could decline by at least 25% might be optimistic. International Labour Org, a UN agency, predicts the impact could see 195 million job losses. 

As one of the current crisis responders, the Insurance sector may face a daunting task to mitigate the impact the crisis will have on their shortterm and long-term financial outlooks.

Insurance companies play a pivotal role during times of economic stress by helping companies and households manage risks and cushion against losses. It is critical to understand the potential impacts to the business—such as those from loss of life and health-impacted insureds—to being able to manage shifting liabilities and assets, interruptions to supply chains and potential litigation. There is an opportunity to re-evaluate how technology, insight and analytics can accelerate the future growth and competitiveness of insurance institutions. To move forward will require a new perspective from most C-suites regarding priorities, deployment of resources and futureproofing the workforce.

Speaker Profile
He wrote the Handelsbanken case on one of the world’s most profitable banks. He has written several financial services cases in addition to Handelsbanken. These include Wells Fargo, Affinity Plus, information intermediaries like Chex Systems and few more He also done extensive research and data analytics on customer channel preferences and behaviour in banking as well as alternative bank lending models.

He leads the Centre for Organizational Entrepreneurship for Filene Research Institute (they are a think tank for cooperative financial institutions). In that centre they conduct research and writing on service, product, and delivery channel innovation in financial services.
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Dennis Campbell Dwight P. Robinson
Jr. Professor of Business Administration
Unit Head, Accounting and Management
Harvard Business School

The Malaysian Insurance Institute (MII)
in collaboration with CADS

Navigating the New Normal of Work

Wednesday, 22/4/2020
1.00 am Malaysian Time

Join Trend Hunter's Chief Culture Officer, Jaime Neely, in an exploration of how the workplace must shift and adapt during times of chaos. In recent years, a call for unconventional methods of work has become increasingly urgent, with many opting out of the traditional office and into the gig economy. In the midst of volatility, even more transformation is needed to ensure the needs of the modern employee are met.

Register for this session and learn how to:

  • Transform your company culture to be more agile
  • Maintain employee engagement during times of chaos
  • Think on your toes as an employer
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Jaime Neely
Chief Culture Officer

COVID19: Identifying hidden opportunities and navigating our business given the new normal

Wednesday, 22/4/2020
2.00 pm - 3.00 pm

Unprecedented global pandemic, disrupting life and economies around the globe.  What are we learning and how do we navigate to drive business opportunities?

This webinar will cover the following key areas:

  • Covid19 & the dynamic “new normal” of Malaysian customers: Identifying changing impacts - usage and behavior - of customers to various sectors/categories
  • Responding in time of crisis: Act Fast, Act Now : Leveraging the prevailing opportunity through consumer insights
  • Reaching out to the target audience during MCO : Learning from other markets, identifying the do’s/don’ts’ and effective channels during MCO
  • Tapping into the under-served market: Winning with Women segment: Women represent 51% of the population with increasing wealth and financial independence

 

Brought to you by MII in collaboration with Kantar Malaysia, the world’s leading data, insights and consulting company that helps clients understand people and inspire growth.

 

Watch the recorded session

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The Malaysian Insurance Institute (MII)
in collaboration with KANTAR

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Rising Corporate Risks of Weaponised Fake News

Wednesday, 22/4/2020
2.00pm - 3.00pm

In the wake of the COVID-19 pandemic, fake news has caused fear, confusion, scams, and even panic buying. Corporations must appreciate the rising threats and risks of weaponised fake news to be better prepared to mitigate them.

This webinar aims to increase the awareness and understanding of the rising risks from weaponised fake news. Fake news erodes consumers’ trust, disrupts business operations and can potentially damage corporate performance. This threat can be mounted almost immediately without warning, and scaled to quickly go viral with severe offline consequences that catches most organisations off guard. We will be looking into cases of known attack vectors employed by malicious bad actors including the hijacking of conventional corporate crisis responses to manipulate public/stakeholder perception, destroying/discrediting key stakeholder reputations as well as those with intention in eroding public trust through coordinated attacks to inflict maximum business damage.

Boards must quickly understand the rise and risk of fake news as a growing threat and consider urgent investments into sufficient risk mitigation measures for a better protected and resilient organisation. We are now fighting an ‘infodemic’, as well as a pandemic.

Watch the recorded session

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Ryan Lim
Principal Consultant & Founding Partner,
QED Consulting, Singapore

ICDM Web Series

Coronavirus in a connected and digital world. Exploring the implications for the insurance industry.

Thursday, 23/4/2020
4.00 pm

Coronavirus in a connected and digital world. Exploring the implications for the insurance industry.

Please fill in your details to register for this webinar. Upon successful registration you will receive an email invite along with instructions to join the webinar.

If you are a first time user give yourself a little time to download the software to access the webinar. You may want to enter 5 minutes before the webinar start to login and make sure everything is working well. If you cannot arrange for a good broadband connection you may prefer to use the dial in option that is available.

Please refer to our terms and conditions page for full privacy policy. https://www.the-digital-insurer.com/terms-conditions-tdi-webinars/

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400+ Cyber Claims: Lesson Learned

Thursday, 23/4/2020
1:00 PM - 2:00 PM HKT

Timothée Grange will be sharing about 400+ Cyber Claims: Lesson Learned in 1-hour webinar, This session is open to all CII and MII members.

Speaker : Timothée Grange, Managing Director, GM Consultant Asia  

 

 

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The Malaysian Insurance Institute (MII)
in collaboration with The Chartered Insurance Institute, Hong Kong 

Leadership Storytelling in Difficult Times:
Converse with Ameen Haque, Master Storyteller

Thursday, 23/4/2020
4:00 pm - 5:00 pm

With everything that is happening right now, what stories are you telling as a leader?

Malaysian Insurance Institute (MII) together with ITD WORLD curated this unique webinar with a theme that is especially relevant now:

"LEADERSHIP STORYTELLING in Difficult Times"
DATE : Thursday, April 23 2020
TIME :23 April Thursday
5.00 pm - 6.00 pm (Seoul )
4.00 pm - 5.00 pm (KL, Manila,Taipei )
3.00 pm - 4.00 pm( Bangkok/Ho Chi Minh City,Jakarta)
Led by : Master Storyteller, Ameen Haque who helps leaders tell stories better in USA, Europe, Africa & Asia

Please join us to explore the topic
* By special invitation only for MII members and ITD Valued Clients * Limited to only first 100 participants *

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Ameen Haque
Master Storyteller

The Malaysian Insurance Institute (MII)
in collaboration with ITD world

Actualize Data Driven Success Through Alignment

Friday, 24/4/2020
3.00 pm - 4.00 pm

The age of digital transformation is unstoppable. Being ready for change means staying ahead of the curve and to achieve this, leaders have to benchmark organization data maturity level against best practices to identify key strategic initiatives towards becoming a Data Driven Organization.

 

Mr. Chari TVT will demonstrate through a webinar how to align organizations with a data-driven strategy and become a Data Driven Organization with effective culture and processes to drive business growth. The webinar will be presented by Malaysian Insurance Institute (MII) together with The Center of Applied Data Science (CADS).

 

Whether its market disruptions, new business objectives, or employee demands, staying agile in these moments will set you up for success.

 

Mr. Chari TVT is a senior finance professional (retired CFO) with over 39 years of experience in the Technology and Telecom sectors across Asia Pacific in leading cultural change, building cross-functional leadership teams & organizational capabilities. He has overseen successful strategic organizational transformations and received external recognition for the highest profits and returns in the industry. He currently serves as a consultant and financial advisor.

Watch the recorded session

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Mr. Chari TVT
a senior finance professional (retired CFO)

The Malaysian Insurance Institute (MII)
in collaboration with CADS

Define A Way Forward – Futureproof for Sustainability

Monday, 27/4/2020
3.00 pm - 4.00 pm

Being future-proof often relies on a business’s ability to adapt yet innovate, especially during a challenging market environment. Thinking strategically and taking a broader, deeper, more rigorous approach to futureproofing can create agility and focus, both in the way leaders respond to risks and the way leaders innovate to capitalize on opportunities.

 

In a webinar presented by Malaysian Insurance Institute (MII) together with The Center of Applied Data Science (CADS), Technical Director Dr Stamatis Kourtis will guide leaders to overcome present-day disruptions and beyond through forward-thinking approaches in workforce remodelling, data literacy and talent acquisition.

 

Indeed, innovation around sustainability can provide a new competitive advantage at three possible levels: products, processes and business models.

 

Dr Stamatis Kourtis is a technology expert with 20 years of experience. Throughout his career, he has been utilizing data analytics to gain actionable insights that assist customers in decision-making across different industries and business functions. He holds a PhD from University of Surrey and an MBA from Warwick Business School at the University of Warwick in UK.

Watch the recorded session

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Dr Stamatis Kourtis
Technical Director

The Malaysian Insurance Institute (MII)
in collaboration with CADS

AI led innovation at scale: How Digital Insurers are leading the way

Tuesday, 28/4/2020
3.00 pm - 4.00 pm

This webinar will showcase how Global Insurance majors are leveraging Artificial Intelligence (AI) powered Analytics to drive forward their Digital Transformation journeys. With ongoing uncertainties presented by the Covid-19 situation, it has become even more important for Insurers to further embed Data driven decision making at the core of their processes. The ‘new normal’ world for Insurance players would require them to improve Operational effectiveness, drive further Digital enablement and achieve higher Customer engagement. Aided by actual client implementations led by BRIDGEi2i, we will share in this webinar how we were able to drive sustainable business growth in areas such CRM/Marketing, Claims Management & Fraud, Underwriting & Pricing etc.

 

Audience to be targeted:

CXO / Functional heads from: Digital, Analytics, Claims, Sales / Marketing, Underwriting, Actuarial / Pricing, Business / Line of Business heads

Dato’ Tharuma Rajah’s Bio

Dato’ Tharuma Rajah is the Founder & CEO of Garage Analytics – a digital consulting firm. He was formerly President of Korn Ferry Hay Group Asia Pacific. Prior to that, Managing Director of Hay Group Fast Growing Markets. He has advised clients globally across public and private sectors on a challenging mix of strategic people, leadership and organizational issues. He is a Board Member for Finance Accreditation Agency Malaysia (FAA) and The Center of Applied Data Science (CADS). He is also an Executive Coach and the co-author of ‘The Indian CEO: A Portrait of Excellence’.

Dhritiman Chakrabarthi’s Bio

Dhritiman Chakrabarti is an Advisor with BRIDGEi2i Analytics Solutions, with 20+ Years of experience in Management Consulting. In his last role, he was a Senior Partner and Regional Solutions Leader (APAC) at a leading Advisory Company.

Most of his client work has focused on Integrated solutions, that bring together combinations of Analytics, Strategy, Design, Implementation & Technology enablement. Key industries recently worked with include, Banking, Development finance institutions (DFIs), Diversified conglomerates, Government, Insurance, and ICT (Information, Communication & Technology)




Watch the recorded session

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Dato’ Tharuma Rajah
Founder & CEO,
Garage Analytics

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Dhritiman Chakrabarti
Advisor, BRIDGEi2i

The Malaysian Insurance Institute (MII)
in collaboration with CADS

How customer centricity can help you stay in business

Tuesday, 28/4/2020
2.00 pm (Singapore Time)

Since mid-February COVID-19 has destroyed US$ 23 trillion in global market value. For businesses that continue trading, the future will bring significant challenges.

This revealing webinar draws from recent Kantar data showing how customer centricity and continuous social listening are key for brands to weather the crisis.

 

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DEva Maureen Claravall
CX Domain Practice Lead PH / Group Head,
Client Business Partnerships
@Kantar Philippines

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Adam Wynne
Regional Commercial Director 
@Kantar NASEAP

KANTAR Web Series

How Intelligent Automation Maximises The Customer Experience

Thursday, April 30th 2020,
11:00 (IST) / 13:30 (SST) / 15:30 (ACST)

All insurance companies are focused on driving growth. Global research across the insurance industry has consistently shown that improving the customer experience can do far more to drive profitable growth than raising advertising spending or lowering prices.

The problem is, insurance companies often burden their workforce with repetitive and operational tasks, rather than channeling them towards more value-added, customer-focused tasks. Automating these processes can free this valuable resource and increase the pace of growth.

So how can insurance companies leverage automation to remove the barriers to growth and maximise customer experience? Find out by registering for a special webinar discussion, hosted by Wipro and AntWorks.

  • Sachiin Rai from Wipro will outline how a seamless insurance sales and service journey for customers can be achieved by leveraging robust automation (cognitive and robotic) solutions.
  • Ben Platts from AntWorks will detail how an Integrated Automation Platform, incorporating Cognitive Machine Reading (CMR), can enable insurance companies to extract complex data to drive the automation of multiple processes, from claims to underwriting.

 The webinar discussion will also focus on other subjects of concern to insurance companies, such as removing barriers to growth and achieving greater cost efficiency.

 

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Ben Platts
Senior Director,
Sales Engineering,AntWorks

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Sachiin Rai
Insurance Lead,
UK & Ireland, Wipro

Antworks Web Series

Contact Info

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Malaysia

 

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