Workshop on Effective Negotiation Skill for Settlement of Claims
Programme Highlight
The 2-day workshop will be an interactive and comprehensive workshop which will help you in your understanding and application of reinsurance accounting.
Key learning Objectives
At the end of the course, participants will be able to:
• Differentiate the general meanings of various negotiation skills undertaken by an insurance claims personnel • Understand the effect of good negotiations strategy • Apply knowledge of insurance principles and practical
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Key Course Contents
Session 1 • Introduction • Definition of negotiation • What is not negotiation • Conditions for negotiation • Psychology of negotiation strategy and style • Qualifications of a negotiator • Legal implication of negotiations • Without prejudice negotiations • Limits of privilege Session 2 • Insurance Principles in negotiation • Involving the Principal • Interrupted negotiations • Subrogation • Negotiation on the issue of liability • Negotiation with a third party • Workshop Session 3 • Alternative forms of dispute resolution • Recording the process of negotiation • Preparation for negotiation • Negotiation process • Negotiation techniques • Role play Session 4 • Coping with various personality traits • Role play • Settlement options • Workshop
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Who Should Attend
Claims, Underwriting and Marketing staff of insurance companies, insurance brokers and reinsurance executives, loss adjusters and surveyors whose work require an understanding or practical knowledge of the subject.
Fees
Category |
Local Fee (RM) |
International Fee (USD) |
Non-Member (1-2 Pax) |
1870 |
550 |
Group (Non Member) |
1780 |
530 |
Group (Member) |
1615 |
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Member |
1700 |
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