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e-Distribution / e-Commerce Executive
e-Distribution / e-Commerce is a type of distribution that uses purely electronic media. The e-Commerce Executive are technology-savvy and grows the e-commerce business by improving the customer experience, executing customer order fulfilment and maintaining the digital platform. He/She conducts data analysis to generate data-driven market insights and manages relationships with business partners. He/She works in a fast-paced digital environment and ensures smooth operation in the e-commerce business.
Key Task
- Coordinate order processing, delivery and returns of customer orders
- Coordinate with other teams on the execution of brand, marketing and e-commerce activities
- Ensure the fulfilment of customers' orders via store pick of delivery service
- Implement new business collaboration plans
- Implement preventive and corrective measures of disaster recovery plan
- Implement the customer loyalty programmes
- Manage a diverse service environment
- Manage the service quality and customer satisfaction
- Monitor and maintain proper functionality of the website
- Observe the sales, promotions, marketing and social media activities over digital platforms
- Operate and maintain existing IT networks based on the standard operation procedures
- Prepare insights report on the data-mining outcome
- Provide specialised knowledge and insights to the development of technology strategy
- Manage rate & inventory changes as well as content management
- Develop budgets for projects, monitoring costs, providing status reports to management
- Maintain business partnerships, and negotiate and close new business opportunities with new merchants
Key Skills
- Possess strong planning skills, good business acumen, excellent communication and negotiation skills, creative and meticulous with details
- Good analytical and problem solving skills
- Good networking skills
- Web-based applications and systems
Who are your employers?
Any company in the insurance industry.
