Claims Technician Course

This three module Claims Technician Course has been developed by the Australasian Institute of Chartered Loss Adjusters (AICLA) for claims handlers. It covers essential technical knowledge in general insurance and the application of specialist claims skills particularly in relation to personal lines and commercial property insurance. 

Upon successful completion of the certification examinations, candidates will be awarded a Certificate in Claims Management and be eligible to use the post nominal, QCT (qualified claim technician). QCT candidates will be eligible to join the Institute of Claims Technicians (ICT) as a Member and use the term, ICT Member, subject to maintaining the Continuous Professional Development (CPD) requirements as a member.

Recommended For:
The programme is suitable for representatives entering the claims profession as well as those who already have some claims handling experience and those who wish to obtain a formal qualification.

Minimum Entry Requirement:
There are no pre-requisites to enter the course. However, candidates will find it beneficial if they are currently employed in a claims area of an insurance, broking or loss adjusting organisation.
Course Structure
Programme Modules:

1. Working Environment - This module provides candidates with the knowledge and skills to enable them to apply industry standards and company policies and procedures in their day-to-day claims handling work. Topics include:
  • Financial services industry structure & roles
  • Principles of insurance
  • Financial services industry guidelines, procedures and legislation
  • Industry terminology
  • Company policies, guidelines and procedures for claims technicians
2. Workplace Communication and Interaction - This module covers the essential communication skills required to work effectively in a claims technician role. Topics include:
  • Understanding work-related interactions
  • Following routine instructions
  • Key communication skills in the claims environment
  • Participating in claims negotiations
3. Claims Processes and Procedures - This module provides candidates with the competencies to receive, register, analyse and settle claims in accordance with company procedures. Topics include:
  • Processing claims
  • Receiving and recording/registering claims
  • Analysing insurance claims
  • Settling claims
Programme Duration:
60 learning hours

Contact Info

The Malaysian Insurance Institute 197701004772 (35445-H),
Level 6, Bangunan AICB,
No. 10 Jalan Dato’ Onn,
50480 Kuala Lumpur, Malaysia 

Tel : +603 2712 8882

Email :

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