Following the global COVID-19 pandemic, many insurers and reinsurers have introduced exclusions to clarify that their policies will not cover any future claims arising from the Covid 19 pandemic or similar events.

This exclusion is introduced to reduce insurers and reinsurers’ exposure to such a systemic risk. In so doing, they have potentially reduced the insurance or reinsurance protection offered to their customers.

This workshop will discuss some COVID-19 exclusions, the intentional and unintentional impact of such exclusions and advice on how to simply explain the impact of the new language to customers.

Course Content:

  • Classes of insurance and reinsurance where Covid 19 exclusions are being applied
  • Examples of exclusions
  • What is a “narrow” and what is a “broad” exclusion?
  • Relevant case law
  • How exclusions can take away coverage unintentionally
  • How pollution and contamination exclusions may also apply
  • Why you need to watch claims made policies
  • How to communicate complex information in a clear and transparent way
  • Communicating bad news

Speaker’s Profile
Neil Park
Neil Park is an experienced trainer and consultant currently working in the insurance industry in United Kingdom and internationally. He delivers workshops in technical insurance (including property, business interruption, liability, professional indemnity, directors’ and officers’ liability and cyber risk), risk management, insurance broking and sales and negotiation skills.

He has a strong commercial insurance background, with 20 years of experience working at international brokers both in London and North America, leading teams and managing major client relationships.

Neil has an MBA, an MA in Economics from the University of Cambridge and is a Fellow of the Chartered Insurance Institute (FCII).

Jeff Heasman, MABP, PGCert CELTA, LL.B (Hons), LL.M
Jeff Heasman is a renowned international trainer who delivers courses to insurance and financial services professionals across the world. He has a unique blend of qualifications in law, language and psychology. After working as a litigation executive at a top UK law firm, he headed the liability division for the east of England as a senior liability adjuster for Crawford & Company. Then, Jeff gained qualifications as a language teacher and became a certified practitioner and member of The Academy of Modern Applied Psychology, as well as a member of the Association for Business Psychology. Jeff holds a Bachelor’s Degree and Master’s Degree in Law, a postgraduate teaching qualification, and recently graduated top of the class from an executive education programme hosted by Yale University, with an overall score of 100% across all modules.

Jeff specialises in courses related to tort law, insurance law and claims handling. He also provides practical training in fraud detection and investigation and has developed unique programmes such as the psychology of insurance fraud. In addition to that, Jeff provides training and consultancy service to insurance and financial services organisations to promote a synergy between product design, brand promises, marketing messages and customer expectations.

Considered a leading global expert and thought leader in his specialised areas, Jeff is also well-known for his interactive and engaging delivery style. He has taught at universities across the world, was a Dean of Faculty, and is a regular speaker at international conferences. Jeff provides training to some of the world´s largest and most prestigious companies and organisations within the insurance and financial services industries across Asia, Africa and Europe.

Date and Time
Date: 2 March 2021
Time: 3:00 p.m. – 5:00 p.m. (Kuala Lumpur Time) | 7:00 a.m. – 9:00 a.m. (London Time)
Registration Closing Date: 22 February 2021

Registration Fee
MII/CII Members: Local RM 250 | International USD 60
Non Members: Local RM 350 | International USD 85

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