This webinar will teach key communication and cognitive skills to enable attendees to gather relevant information in an efficient and effective manner, to critically analyse that information and create understanding to make sound and logical decisions. It will also teach the skill of how to properly present and contextualise information when seeking authority/approval from seniors or presenting information to others during, for example, meetings or in negotiations. Participants will learn how to use INSURE, a critical thinking and decision-making model, designed by Jeff Heasman specifically for the global insurance industry and used by insurance professionals throughout Europe and Asia Pacific.

The INSURE critical thinking and decision-making model has been proven to:
➢ Increase confidence in approaching difficult or novel situations.
➢ improve internal relationships within teams through being able to evidence thought processes in meetings/emails.
➢ improve external relationships through being able to critically think through requests made by others and provide a logical and reasoned response.
➢ improve mental well-being as a result of not overthinking and procrastinating.
➢ lead to greater career prospects by being able to evidence independent thinking and decision-making capabilities.

By the end of the session, participants will be able to:
➢ identify the importance of critical thinking and its impact on the decision-making process
➢ explain the typical barriers to critical thinking and how to overcome them
➢ implement a strategy through using the INSURE model to think more critically, make better decisions and feel more confident

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About Speaker
Mr Jeff Heasman

Jeff Heasman PGCert CELTA, LL.B (Hons), LL.M is a qualified language trainer with many years experience of working within the legal and insurance industries as a litigation executive and senior liability adjuster.  

In addition to having handled litigation up to the Court of Appeal in London, and dealt with insurance claims arising from many worldwide jurisdictions, Jeff has extensive experience of providing training to lawyers, insurance professionals and English language teachers across the world.  

Jeff has been Dean of the Faculty of Law at Cavendish University Zambia (CUZ) in Africa, where he was also a lecturer in the law of torts.   He has also been a tutor in Legal and Academic English at Swansea University and has delivered courses in Business English to MBA students and company directors at a private university in Spain. 

Through his consultancy services, Jeff has overseen the establishment and operation of Legal English testing centres across Africa, South America, Asia and Europe. 

As a result of his specialist knowledge and networks, Jeff is increasingly approached by leading universities from across the globe to provide consultancy services in internationalisation strategies for those looking to enter the markets across the sub-Saharan region of Africa.  

Jeff has delivered many public lectures on subjects such as the law of torts and plain language and has provided training in insurance law and practice to some of the world's largest and most prestigious organisations, as well as regularly providing seminars for the Chartered Insurance Institute in the UK.  He is currently working with a number of organisations to promote plain English in the insurance industry and has experience of editing insurance policies.  

Jeff regularly writes blogs for different organisations and articles on skills and communication, including for the global industry newspaper, The Lawyer.  He has taken part in media debates on the insurance industry in the UK and has also appeared on national television and radio in various countries, primarily talking about the communication skills of law students and lawyers.

Registration closes:
25 October 2022, 6.00 p.m. (MY/SG Time)

Registration Fee:
Member: RM 150.00 (USD 37) Non Member: RM 200.00 (USD 47)

For any inquiries on this event, write to us at

We look forward to seeing you online

#LearningNeverStops #buildingknowledgetogether

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