About the Course

In this course, participants will be introduced to the concept of insurance, and focus on the structure and components of insurance. Participants will also learn about the major General Insurance products available in the market.

Key Learning Outcome:
At the end of the course, participants will be able to:

  • know what are the fundamentals of underwriting in insurance; and
  • list the functions of the overall claims management

Course Content:
Day 1: 1 November 2022
  • Introduction to underwriting
  • Underwriting process
  • Underwriting ecology system
  • Pricing
  • Challenges
  • Case Study

Day 2: 2 November 2022
  • Claims management concepts and procedures
  • Outsourcing of claims functions
  • Claims estimating and reserving
  • Ex gratia and fraudulent claims
  • The role of litigation in claim process
  • Approaches to complaint handling and dispute resolution
  • Bank Negara Malaysia guidelines on Motor and Non Motor Claims
  • Case Study

Target Audience
Senior Insurance Practitioners – Underwriters, Claims, Brokers and Adjusters

Speaker Profile

Mr Kwong has more than 15 years of experience in managing insurance requirements for corporate clients and underwriting of various insurance portfolio. He coaches, trains, delivers talks and provides advice on topics related to insurance technical matters, particularly on business interruption to corporate clients, brokers, agents as well as marketing personnel.

He graduated from Universiti Utara Malaysia (UUM) with a Bachelor of Business Administration (majoring in finance). He obtained his Master of Business Administration (MBA) from Universiti Putra Malaysia (UPM) and University of Aix-Marseille, France. He is a fellow member of the Chartered Insurance Institute (UK).

Mr Kwong currently the head of the underwriting and claims departments at a leading insurance company in Kuala Lumpur, Malaysia.

Date and Time
Date: 1 - 2 November 2022
Time: 9.00 a.m. - 4.00 p.m.
Registration Closing Date: 31 October 2022

Early Bird (Register before 25 October 2022)
MII Member: RM880 (Single), RM830 (Group)
Non Member: RM1,050 (Single), RM1,000 (Group)
International: USD250 (Single), USD230 (Group)

Normal Fee
MII Member: RM950 (Single), RM900 (Group)
Non Member: RM1,100 (Single), RM1,050 (Group)
International: USD280 (Single), USD260 (Group)

    Download Brochure         Register Now    

For more information about MII’s virtual programmes, visit our #VirtualLearning microsite
or call us at +603 2712 8882 or email events@mii.org.my / sales@mii.org.my.

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