This session will give you an overview of the workshop which aims to elevate, grow and sustain the general and life insurance industry of Malaysia into the future.
Areas of discussion include:
-
The urgency in changing mindset to embrace digital transformation.
- The need to identify and learn core future skills and competencies to stay relevant.
- The digital/technology enablers that accelerate efficiency and effectiveness in core areas of responsibilities (underwriting, claims and business development/distribution channels functions)
There will also be a Q&A session for the audience to engage with the trainers.
Speaker Profile
ZOHRAB A.S CHONG
Zohrab has more than 21 successful years of financial institutional industry
experience, specifically in the Malaysian general insurance industry. His early
professional career includes being a practicing lawyer, an economic trade
officer with the South African High Commission and an international business
development manager, before joining the financial industry.
ANDREW LAU
Andrew Lau is the CEO and founder of Think Codex – a multiple award-winning
Gamification Organization. He is also the Vice-Chair of the International
Gamification Confederation (GamFed) – which is a global community of
gamification experts, academia, professionals and practitioners headquartered
in Europe.
MICHELLE LIM
A service-minded professional in the FMCG industry, Michelle has worked
on various projects with clients from major international brands to introduce
new products and services and adapt it to the local needs. A hands-on Sales
Trainer by profession, she moved from the FMCG industry in Malaysia to provide
support in the Education and Service industry in Japan.
MUKESH PILANIA
Mukesh is a seasoned insurance professional with more than 17 years of
insurance experience in Asian markets.
He has worked across many complex and interesting topics ranging from
starting a new insurance company from scratch, merger and integration of big insurance companies to developing successful digital distribution business and transforming customer
experience and insurance processes by automation using new age technology of robotics and artificial
intelligence.
Date and Time
Date: 22 July 2020
Time: 3.00 p.m. - 4.00 p.m.
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