MII Virtual Classes
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General Overview of Insurance Fraud, Abuse, Leakage and Psychology of Fraudster
14-15 April 2021

About The Course
The insurance industry landscape is rapidly changing and with it, fraudsters are perfecting newer modus operandi. This experience began in the wake of the disruption caused by the COVID-19 pandemic. Understanding what drives fraud and fraudster help insurers take prudent steps, not only to prevent but also to contain fraud and abuse thus ensuring loss containment. 

Course Content

  • General overview of Health Insurance industry and why the insurance sector is amenable to fraud?
  • General overview of insurance fraud
  • Psychological aspects of fraud(s)
  • Overview of Internal fraud
  • Overview of External fraud
  • Overview of Abuse
  • Introduction of Leakage as an aspect of fraud
  • Case studies
  • Effects of Insurance Fraud and Its Management
  • Key requisites of fraud management
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Foundation Course in Risk Management
20-21 April 2021

About The Course
In this course, participants will be able to identify the principles and process of risk management, and identify the main features and techniques of risk identification, analysis and control. Participants will also be able to explain the process by which a risk management programme is implemented, explain what are the requirements of administering a risk management process, and appreciate the importance of the risk manager’s role in ensuring the success ofa risk management programme.

Course Content

  • Day 1

    • Risk - Meaning, classification, cost
    • Risk Management - Concept, definition, function
    • Risk Identification
      • Organisation charts
      • Physical inspections
      • Check lists
      • Flow charts
      • HAZOP
      • Fault trees
      • Risk and its approaches to its measurements
    • Risk Control
      • Fire and other perils, prevention and protection
      • Security
      • Liability and protection
      • Nuisance and environment exposures
      • Workplace safety and health
      • Quality control techniques
      • Contingency and emergency planning basic coverage and exclusion
      • Comparison between the clauses
      • Duration of cover (Transit Clause)

    Day 2

    • Risk Financing
      • The evaluation of risk financing tools, retention and transfer
      • Insurance, non-insurance, pre and post loss funding
      • Retention and self insurance decisions
      • Insurance and reinsurance
      • Principles and practices for corporate buyer
    • Developing a Risk Management Programme
      • Risk management process and its administration
      • Developing the corporate risk management philosophy
      • Writing the risk management statement
      • The risk manager’s role
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Insights into Fire Insurance Claims
20-21 April 2021

About The Course
In this course, participants will be able to describe the general principles and practice of claims handling, claims procedures, claims reserving and claims adjustment in relation to fire insurance and appreciate the special features of fire claims investigation and settlement.

Course Content

  • Day 1

    Session 1: A Binding Contract

    Session 2: The Insurance Contract

    Session 3: Methods & Main Aspects of Investigation

    Day 2

    Session 4: Indemnity Practices

    Session 5: Claims Procedures & Issues

    Session 6: Case Studies
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Protecting Customers Against Potential COVID-19 Liabilities – Risks and How to Manage Them, Emerging Case Law and Policy Coverage
20 April 2021

About The Course
Although the majority of Covid 19 claims have impacted other classes of insurance eg Cancellation, Trade credit. Business interruption, Travel and Health, there has been some litigation against companies arising out of the health and economic impact of Covid 19 which impacts liability insurance.

In this workshop we will explain how brokers can ensure their customers have the appropriate liability protection to protect them against Covid 19 liability claims and almost more importantly ensure that they can explain clearly to their customers what is and what is not covered.

Course Content

  • Potential liability claims arising from Covid 19

  • Will organisations be held liable for Covid 19 outbreaks which infect their employees and/or customers?

  • What liability policies are required to protect organisations against such claims?

  • Ensuring there are no gaps in liability coverage– exclusions to watch for

  • How we explain clearly to customers what is and what is not covered

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Ethics, Insurance and Artificial Intelligence
27 April 2021

About The Course
The insurance industry is an industry based on trust and the need to act ethically and with integrity underpins that trust as well as being a key theme of insurance regulators around the world.

The insurance industry is also rapidly adopting new technologies such as artificial intelligence in order to improve our analysis of risk, make us more efficient and improve our service to customers.

In this workshop we discuss both the impact of artificial intelligence on the industry, the ethical challenges it poses and how it and the data on which it is based can be used in an ethical manner ensuring our customers are treat fairly.

Course Content

  • What do we mean by “ethics”.

  • The increasing role of the use of big data and artificial intelligence in the insurance industry.

  • Ethical challenges arising from the use of artificial intelligence to price risk and manage claims.

  • How the insurance market can use artificial intelligence in an ethical way.

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What’s New in Cyber Insurance
5 May 2021

About The Course
Cyber insurance is a relatively new insurance product and the cyber insurance market is a very dynamic market. This means that the products and services offered by cyber insurers continue to develop almost as quickly as the type and nature of cyber attacks on organisations around the world.

In this workshop, we will discuss recent developments in cyber risk and cyber insurance.

Course Content

  • Recent developments in cyber risks and threats

  • Developments in cyber security

  • Examples of recent claims

  • Update on cyber insurance market

  • How cyber insurance coverage is evolving

  • How cyber insurance services are evolving

  • Next steps

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Social Selling in A Post Pandemic World
6 & 25 May, 18 & 28 June 2021

About The Course
With The rise of social media, technology advancement, economic growth and fast-changing lifestyle has reshaped the views... information. This includes reshaped relationships between brands and consumers, CEOs and employees, and even sales professionals and consumers.

And with Insights and Thought Leadership becoming the new commodity, leaders, experts and sales professionals have the opportunity to become the visible experts and ambassadors of their brands through the power of social media. Welcome to the new era of Thought Leadership, Sales & Brand Building!

In such an unknown and uncertain era, how do we, as professionals, learn to leverage the benefits of social media and thought leadership to promote ourselves and build a steady pipeline of sales as an expert and thought leader in this industry?
Citing enlightening research and real-world examples, our “How to Become a Thought Leader” series of Masterclasses provides participants with a detailed methodology for growing their influence, sales and expanding their customer base via Facebook, LinkedIn, Instagram, and other social media platforms.

PopCon’s “Social Selling In A Post Pandemic World” course will take you from social zero to social hero using our proactive and practical approach, giving you and your team a strong grounding and skill set to enter the world of social!

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Understanding The Risks and Designing Insurance Programmes for Online Retailers
27 May 2021

About The Course
Although online retail is an increasingly mature market, the scale and importance of online retailers in our economies continues to grow, particularly in the light of changing consumer behaviour during the global pandemic.

Although they are still retailers the nature of their risks and the insurances online retailers require differ significantly from bricks and mortar retailers or the bricks and mortar arm of online retailers.

In this workshop we use a case study approach to contemplate the risks faced by an online retailer and then use our insurance expertise to build and design them an insurance programme to protect them against these risks

Course Content

  • Nature and growth of online retailers

  • Key risks and exposures of online retailers

  • How online retailers control and mitigate their business risks

  • What insurance policies do online retailers need

  • How to design an online retailer’s insurance programme

Contact Info

The Malaysian Insurance Institute 197701004772 (35445-H), 

MII City Centre @ Wisma FGV,

6th Floor of Wisma FGV, 

Jalan Raja Laut,

50350 Kuala Lumpur,



Tel : +603 2712 8882

Email : customercare@mii.org.my

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