About The Programme

The concept of Learning & Engagement in communication constantly changes to keep up with evolving business environments. But the one thing that does not change is its focus on people. Technological advancements, remote working, massively dispersed teams, and the constant shift in the economic landscape have all had a huge impact on L&D and what learners need from development programmes.

This course will present a COMPACT LEARNING JOURNEY, which includes the following topics:

Learn about the current communication trends, specially in the digital space. What techniques should you use for presentations and how to influence decision makers in a virtual or real life setting.

Session 1: Communication Model & Digital Communication

Session 2: Managing Difficult Conversations

Session 3: Influencing Techniques

Session 4: Virtual Presentation

Explore the spectrum of mental agility, critical thinking, and other cognitive tools required, to be successful in the workforce of the future.

Session 1: Learn, Unlearn, Relearn

Session 2: Critical Thinking

Session 3: Creative Thinking

Session 4: Decision-Making Hacks

Trainer's Profile

Anand Markandu

Anand Markandu is an adult learning specialist who passionately believes in continuous professional and personal development. Certified by Human Resources Development Fund (HRDF) Malaysia, his dynamic background means he is well-versed with helping people navigate the challenges and situations faced in the 21st century workplace. Before embarking on his career as a corporate trainer, Anand was attached to a renowned manufacturing MNC in Penang, where he achieved his Six Sigma Green Belt certification. He was heavily involved in leading operational and project teams, conducting classroom and on-job trainings, as well as process improvement and quality control. He professional background also includes research, academia, medical equipment training, and sales and distribution throughout hospitals in Malaysia.
Jeffrey Yap

Jeffrey Yap holds a Bachelor of Science from University of Malaya, a top 200 ranked universities in the world. Upon graduation he ventured into the insurance industry where he developed his knowledge and skills in the areas of claims management. As a Deputy Manager, he made the choice to move from claims management to become an in-house trainer, where he truly discovered his motivation and passion - to make a difference in each participant.
Gina Phan

Gina Phan is a soft-skills trainer and business consultant. Her career path provided a continuous process in professional development. Her work today reflects her experience as an accomplished Leader in both the corporate and entrepreneurial settings.
Valentino Lee

Driven by his passion for sharing, people development and a belief that learning is facilitated and not trained, Valentino facilitates his program in a very practical manner to encourage participants in acquiring or changing behaviours and implementing them back at the workplace.

As a facilitator, Valentino blends a powerful and energetic style to inspire and motivate people to learn. His qualifications in business development, marketing and human resources give him an edge at successfully leading various categories of team members to excel in communication and achieving their key performance indicators. His work experience in sales and marketing, event management, administration and human resources has expanded his knowledge into understanding the challenges faced by participants and enable in depth discussions.

Programme Details:


  • 4 sessions of 2 hours each (1 session of 2 hours per day)
  • A breaks after each hour (5 mins)
  • Session 1: Communication Model & Digital Communication 22 July 2021 | 2.00 p.m. – 4.00 p.m.
  • Session 2: Managing Difficult Conversation 5 August 2021 | 10.00 a.m. – 12.00 p.m.
  • Session 3: Influencing Technique 17 August 2021 | 10.00 a.m. – 12.00 p.m.
  • Session 4: Virtual Presentation 30 August 2021 | 2.00 p.m. – 4.00 p.m.


  • 4 sessions of 2 hours each (1 session of 2 hours per day)
  • A breaks after each hour (5 mins)
  • Session 1: Learn, Unlearn, Relearn 28 July 2021 | 3.00 p.m. – 5.00 p.m.
  • Session 2: Critical Thinking 12 August 2021 | 2.00 p.m. – 4.00 p.m.
  • Session 3: Creative Thinking 24 August 2021 | 2.00 p.m. – 4.00 p.m.
  • Session 4: Decision Making Hacks 30 August 2021 | 9.00 a.m. – 11.00 a.m.
You may register for single session or All session at the respective offer price.
For registration ALL Sessions you may choose a combination from New Era Communication and Cognitive Acuity

Target Audience
Anyone who wants to upskill themselves in the areas of learning and development, as well as communication.

Early Bird (Register before 9 July 2021)
MII Member (1 Session): RM 350 (Single), RM 300 (Group)
MII Member (4 Sessions): RM 1,200 (Single), RM 1,000 (Group)
Non Member (1 Session): RM 550 (Single), RM 500 (Group)
Non Member (4 Sessions): RM 2,000 (Single), RM 1,800 (Group)

Normal Fee
MII Member (1 Session): RM 400 (single), RM 350 (Group)
MII Member (4 Sessions): RM 1,400 (single), RM 1,200 (Group)
Non Member (1 Session): RM 600 (Single), RM 550 (Group)
Non Member (4 Sessions): RM 2,200 (Single), RM 2,000 (Group)

Kindly indicate your interest to enrol for the programme by registering HERE or scan the QR Code below.

Register NOW! Limited seats available!

For more information about MII’s virtual programmes, visit our #VirtualLearning microsite
or call us at +603 2712 8882 or email events@mii.org.my / sales@mii.org.my.

Be safe and stay strong.

#LearningNeverStops #buildingknowledgetogether