Ethics for General Insurance Agents

This short course e-Learning module comprises examples of ethical decision models, explanations on rules and regulations as well as compliance and PDPA.
Learning content of this short course complements the actual training material used in the classroom setting. Ethics for General Insurance Agents e-Learning is approved by Subject Matter Experts of the insurance industry.



Session 1: Introduction To Ethics

Session 2: Ethical Decisions Models

Session 3: Rules and regulations under BNM, PIAM and FSA

Session 4: Product Disclosure Sheet

Session 5: Compliance, PDPA and Agency Regulations

Session 6: Unfair Trade Practices

Session 7: Code of Practice for General Insurance Agents




LANGUANGES: English only


PREREQUISITES: No pre-requisites condition required.


TARGET AUDIENCE: To those who interested to learn and refresh about the overview of Personal Accident Insurance.


CPD Hours: 7 hours


Certificate: e-Certificate is available in PDF format via ILMS.

  1. Comprehensive content approved by Subject Matter Experts of the insurance industry
  2. Interactive content designed using sound Instructional Design
  3. User-friendly navigation Attractive multimedia interface and animations
  4. Self-assessment activities
  5. SCORM-compliant

Price: RM 250.00 per subscription (inclusive of 6% SST)

Validity Period: 3-months

Number of questions: 30 multiple choice questions (MCQ)

Limit of attempt: Unlimited (during validity period of 90 days)

Passing mark: Minimum of 70% and above.

Entitlement: 7 CPD Hours


This OLC are packaged in SCORM, uploaded into Moodle and hosted by iLMS. The systems requirements to run this module are as follows:
  • Windows
  • 1 GHz or faster processor Intel® Pentium® 4, Intel Centrino®, Intel Xeon®, or Intel Core™ Duo (or compatible) processor Microsoft® Windows® XP with Service Pack 3, Windows 7 with Service Pack 1, or Windows 8
  • 4 GB minimum of RAM 
  • 30 GB hard disk space
  • 1024 x 768 display (1280 x 1024 recommended) with 16-bit graphics adapter 
  • Broadband Internet connection (for online content) 
  • Java Runtime Environment 8 (for online content) Adobe Flash Player 11
  • Internet Speed 2 MBPS

Contact Info

The Malaysian Insurance Institute 197701004772 (35445-H), 

MII City Centre @ Wisma FGV,

6th Floor of Wisma FGV, 

Jalan Raja Laut,

50350 Kuala Lumpur,



Tel : +603 2712 8882

Email :

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