Tuesday, 5/5/2020
1.00 am Malaysian Time

Armida Ascano walks you through the macro shifts happening amid the chaos of today's world. Using the 18 Megatrends Matrix as its foundation, this webinar will dive into how consumer desire has—and will continue to—shift during times of volatility. If consumercentricity was a part of your mission before the chaos of COVID, it will be an even higher priority moving forward.

Register for this session and learn how to:

• Use consumer desires as a driving force
• Develop associative thinking to better predict trends
• Remain consumercentric through volatility

Armi Ascano
Chief Insights Officer

Tuesday, 5/5/2020
2.00 pm (Singapore Time)

Despite the doom and gloom of 2020, some brands are succeeding at creating positive moments for people.

To find out how, this webinar will go back to the foundation of human understanding, to see how a shift in mindset towards long-term human centricity is vital for brands to grow.

KANTAR Web Series

Tuesday, 5/5/2020
3.00pm - 5.00pm

There is an urgent need to keep the insurance industry momentum going during this COVID-19 crisis, so Asia Insurance Review has put together An Interactive Virtual Panel on Healthcare Insurance to allow speakers and delegates to interact in real-time to learn and share their expertise from across the regions!

The COVID-19 pandemic is the defining issue of 2020. What changes in healthcare and insurance will it trigger?

Topics and live discussions include:

• Panel: Coping with pandemics and global health emergency
• NEW! Use of ventilator for multiple patients simultaneously - what insurers need to know

Panel: Employee benefits and challenges on mental and behavioural health issues amid the pandemic fears - the new roles of insurers and employers

Tuesday, 5/5/2020
2.00pm - 3.00pm

Last week The Malaysian Institute of Management in Collaboration with Elementrix launched the Digital Learning in Asia (Malaysia and Singapore) 2020. The survey identified that organisations do not know how to implement digital learning. The result is a lot of wasted time and money.

Join us on this 60 minute webinar to learn from the experts on how to become successful in a world of digital learning. Our special guest is Edmund Lai, CEO of Learning Gym, one of China’s leading digital learning companies.

At this webinar, you will learn about a 5 step framework to plan and develop digital learning, the 6 stages of digital transformation, 10 learner behaviour trends, an example of how to implement digital learning, and more.

Edmund Lai
CEO of Learning Gym,
one of China’s leading digital
learning companies.

Webinar Series supported by

Wednesday, 6/5/2020
9am (UK time), 4pm (HK/SG time)

Join us for this webinar and listen to an experienced, global panel of insurance professionals present, discuss and review recently launched point of View report “ Industry Warning: Digital Tipping point is approaching faster than expected” that highlights the need for cultural change and up skilling / re skilling for as many as possible by investment in L&D in Digital Insurance.

Thursday, 7/5/2020
2.00pm - 3.00pm

Learn practical tools and techniques for leading a remote team and positively influencing their well-being and productivity during the COVID-19 environment.

Webinar Series supported by

Thursday, 7/5/2020
11:00 AM British Summer Time

How does the world build back better from Covid-19? What are the key ways in which professional accountants can make this happen?

Covid-19 demands professional accountants input into business model innovation, creating greater resilience and agility and contributing to a greener and more socially just economy. Our panel of experts will answer these and other questions from members and share insights from our newest report Accountants, purpose and sustainable organisations.

Jimmy Greer Profile
Jimmy Greer is head of sustainability at ACCA where he leads activities to support members and future members in building a more sustainable future. He creates globally relevant research and advises on policy issues related to the ways in which the accountancy profession can play a proactive role in taking on the world’s biggest challenges to build healthy, inclusive and prosperous economies.

Siobhan Pandya FCCA Profile
Siobhan is also an ACCA Council member and a First Candle Board member 

Sharon Machado FCCA Profile

Sharon Machado has recently joined Professional Insights as the portfolio head of the business reporting team. In this role, she provides a holistic representation of the business reporting function, and manages the team of experts who cover ACCA’s thought leadership and policy work in financial and integrated reporting, audit, tax and business law.

While Sharon’s area of specialism is weighted towards the area of financial and integrated reporting, her prior experience enables a breadth across the business reporting portfolio. Sharon’s area of expertise relates to the impact of the profession on both qualification and education needs. Breadth across the business reporting portfolio and education expertise has been gained from preparing students for the technical and professional demands of professional accountancy qualifications, which she did prior to joining ACCA in 2008. Furthermore, since joining ACCA, her role has included shaping the ACCA Qualification, its global transition from paper to computer based exams, development of the practical experience policy, and the online Ethics and Professional Skills Module. Sharon continues to work closely with learning providers, standard setters, regulators and employers.

Sharon has a degree in Pure Mathematics and Statistics, and gained her professional accountancy qualification with Deloitte. She is a Fellow of ACCA.

Jimmy Greer
Head of Sustainability ACCA

Siobhan Pandya FCCA
Director of Continuous Improvement Mary Kay

Sharon Machado FCCA
Head of Business Reporting ACCA

Webinar Series supported by

Friday, 8/5/2020
11.00 am 

COVID19 – Why experience matters?

Revisiting the reactions and emotions of fellow Malaysians

What is now needed to be more customer centric

a.Reimagine customer journeys

Being customer-centric in a crisis is not about replicating existing journeys onto different channels (eg online) but addressing the new customer missions and aspirations in the new (ab)normal to give brands competitive advantages and earn customer loyalty

b.Continue to listen to the voice of your customers (VoC)

Why there is a need to continue your VoC program and adapt with empathy and care.  And now is the best time for brands to be in touch with your silent mass to improve your engagement level.

c.Show to customers that you care

In time of crisis, we need to show our whole customer base that we care and it is our actions that matter. Brands should also monitor the actions that have been put in place to understand what is working and what is not

d.Celebrate your staffs

Satisfied customers start with satisfied employees. They are your heroes now and they need to be cared. Leadership must connect with the team on an emotional level.

MC Lai Profile

A highly motivated leader with over 20 years of experience in the business of human understanding, bringing together a potent mix of expertise in the space of innovation, media, brand and creative to address key business challenges.

Currently heading the Kantar, Insights Division

Allan Cheong Profile

Allan has over 20 years of managerial and cross-functional experience across multi-industries Customer Experience (CX) program in both the private and public sector (Telco, Automobile, Retail and government agencies across the region). Some of the CX programs includes Customer Journey Mapping, Service Model Design, Contact Center Benchmarking, Digital Readiness assessment, and many more.

Azhari Mohd Taib Profile

Azhari has over 19 years of work experience, in telecommunication, media & broadcasting and aviation. The experience includes 10+ years in CX-related portfolios such as CX transformation, service culture, customer service, customer loyalty & retention, market planning and research.

MC Lai
Chief Executive Officer KANTAR Malaysia,
Insights Division

Allan Cheong
Client Partner, Customer Experience
KANTAR Malaysia, Insights Division

Azhari Mohd Taib
Director, Customer Experience
KANTAR Malaysia, Insights Division

The Malaysian Insurance Institute (MII) in collaboration with Asia School of Business

Tuesday, 12/5/2020
2.00 pm - 3.00 pm

More than ever, we need a growth mindset right now as leaders. We need to challenge our current thinking on how we approach situations, reflect on how we work and, and what may need to change. But, when we harness this, we enrich our roles and lives as leaders, and those around us!

Regardless of our leadership journey so far, we can all learn new ways of doing things.  Being curious, experimenting and being comfortable with failing are all important aspects that enable us to become better versions of ourselves.

This session will challenge your current mindset and attitude and will get you thinking about your everyday role in a different way, opening you up to new experiences and learning opportunities.  Ultimately, it builds self-awareness.

In this challenging era in our lives, having a growth mindset to lead benefits us all; be it as a people leader or a leader of people, and this session will include how you can:

• believe you can grow as a leader, and your business through application and experience (even when it’s not going according to plan)
• embrace and own your journey as a leader, sharing stories and the lessons learnt
• be more willing to innovate and collaborate; learning from successes and failures.

Sharma Kumari Profile

Sharma, founder-consultant, Step by Stepz, has more than 25 years’ experience in HR-Talent Development, Communication and Media, across Asia-Pacific. She has undertaken a wide-range of international assignments as speaker and trainer-facilitator across more than 15 countries. Amongst others, Sharma's credentials include Certified Strategic HR Business Partner, Leadership Development & Succession Strategist, PROSCI Change Management Practitioner, Assessment Centre and Talent Management Assessor.  Her work spans varied sectors from intergovernmental and not-for-profit, to PLCs and SMEs; from shared services to broadcasting and tertiary education. She has led cross-functional teams in key projects and ventures, ranging from foreign acquisitions and new ventures, to strategic leadership development, succession pipeline and stakeholder management. Sharma has an MA in Communication Management; been recognized as 101 Top Global T &D Minds, as well as Professional Member & Exco of the Malaysian Association of Professional Speakers, and Member of both the Malaysian Institute of Management and Malaysian Institute of HR Management. Her clients are from diverse industries – agriculture, aircraft MRO, banking, construction, electronics & hi-tech, entertainment, financial services, hospitality, legal, manufacturing, media, retail, and tertiary education.

Sharma Kumari
HR-Talent Management Specialist

The Malaysian Insurance Institute (MII)
in collaboration with Inspire Group Asia

Tuesday, 12/5/2020
1:00 PM – 2:00 PM HKT

• Introduction to the Four Pillars of the UN Principles for Sustainable Insurance
• Overview of the proposed Green & Sustainable Insurance Principles for Hong Kong

Dylan Bryant
Director of Strategic
Account Management, Aon

CIIHK Webinar

Tuesday, 12/5/2020
2.00 pm (SGT)

Brands can do good by doing well. By aligning what the brand stands for with how it is experienced by customers, businesses have the opportunity to earn trust.

Brands that stay relevant and authentic, are able to demonstrate great responsibility for society in these troubling times.

KANTAR Web Series

Wednesday, 13/5/2020
10.00 a.m

Did you know about the slope collapse along the highways at Bukit Lanjan, Gua Tempurung and Genting Sempah previously? Quite tragic incidents that were reported in the local media more than a decade ago.  

@  How does these occurrences relate to insurance coverage? 

@  Is there a policy that will respond to such risks?

@  Who buys such insurance products? 

@  Can we buy the same for our our own office or personal properties?

The CECR insurance is a specialized annual cover arranged for operational risks. Items that can be insured include expressways, highways, bridges, tunnels, railway track, port wharfs and breakwater structures and pipelines. 

Join our regular technical speaker, Ir Pooba Mahalingam (a well known Regional Risk Consultant) in a 30-min informative and sharing session on highlights of this engineering class policy. 

Pooba Mahalingam
Director of Training and Development,
Talent Asia Training & Consulting

Wednesday, 13/5/2020
11:00 AM Singapore Time

COVID19 – Why experience matters?

At Kantar we believe building a strong brand has always been critical. And it still is. Whilst the COVID-19 pandemic has changed many aspects of the world as we know it, the fundamentals still matter.

How can you plan your creative and media to maximize sales in the short term and build your brand for longer term success post the COVID-19 crisis?

Join our brand, media and analytics experts to understand ways to identify and refocus the right parts of your brand equity to drive sales, what shifts in categories to be aware of and how you can plan to maximise the impact of constrained marketing budgets. 

Katie McClintock
CEO, Insights Division Kantar,
Singapore

Pablo Gomez
Chief Digital Officer,
Insights Division Kantar, NASEAP

Gonzalo Fuentes
CEO Global Media
and Digital Practice Kantar

KANTAR Web Series

Thursday, 14/5/2020
2.00 pm - 3.00 pm

As leaders, we have all had to quickly adapt to coaching our teams remotely. Even after MCO and in the future flexible workplace, this practice will likely continue.

All leaders- even those not in a formal people leader role- need to be able to grow their confidence to develop others through great coaching, mentoring and sharing of skills.

This session will open the door to you becoming the coach you need to be in these changing times. We’ll define what that is as well as provide you with an approach and framework to make it happen, including how to:

• confidently have conversations at any time to develop others
• reflect on each opportunity they have and grow from it
• identify when and how to coach, mentor or share knowledge
• apply the principles of adult learning and communication to developing others.

Faz Kamaruddin Profile

Faz has a wealth of skills and knowledge. She has been coaching and providing skills training programs to new managers and senior team members transition into strategic leadership roles. Her work has taken her to training the trainer programs within Malaysia, Singapore and Thailand. She has become an expert at organizing change and leadership development programs that incorporate data-based decisions, action learning and business impact projects.  

Faz has trained in talent assessment and calibration, design thinking, user-centred design, Hermann brain dominance instrument (HBDI), Emergenetics thinking preferences assessments tool, Harrision assessments and behaviour-based interview skills.

Faz Kamaruddin
Director,
Compas MTC (Malaysia) Sdn Bhd

The Malaysian Insurance Institute (MII)
in collaboration with Inspire Group Asia

Thursday, 14/5/2020
2.00pm - 3.00pm

You’ll learn Thinking, Physical, Relationship and Environmental tools and techniques you can readily engage in to help boost your psychological well-being. Learn practical tools and techniques for bringing balance to the way you think and feel during the COVID-19 environment.

Monday, 18/5/2020
2.00 pm - 3.00 pm

We are constantly going through change, both personally on our own development journey and career path, and with the teams and organisations that we are part of.  It is therefore essential that that we are equipped to first understand and accept change and then to create an environment where we can thrive in times of transformation, and as a leader, equip others to do so.

This session covers the practical skills you need to achieve this and offers the opportunity for you to begin working on your personal strategy for dealing with change. In this new normal the way we deal with change will be the

Attend this session and you will:

• Have an increased awareness of the neuroscience of change and recognise where your mindset is in relation to change.
• Access tools to help lead a positive mindset in yourself and others through times of change.
• Learn how the change curve works and what to expect during a period of change.
• Start to build a plan to lead for each stage of the change curve.

Hanie Razaif-Bohlender Profile

Hanie is a co-founder and General Manager of Dragonfire Corporate Solutions Sdn Bhd, grown from humble beginnings to a multi-million Ringgit business. Through this KL-based management consulting firm, Hanie brings her skills, experience, clarity, and empathy to address client needs in the areas of organisational effectiveness, change management, courageous conversations for performance and conflict management, as well as talent and career management. Her expertise also includes the design of experiential learning solutions, and upskilling for employability and entrepreneurship.

In 2018 and 2019, Hanie was named one of Malaysia’s top inspirational LinkedIn icons by Marketing in Asia online magazine. She is a member or the Industry Advisory Board at the School of Business at Monash University Malaysia, as well as on the Industry Advisory Panel at Taylor’s Business School at Taylor’s University.

Hanie Razaif-Bohlender
Co-founder and General Manager,
Dragonfire Corporate Solutions Sdn Bhd

The Malaysian Insurance Institute (MII)
in collaboration with Inspire Group Asia

Monday, 18/5/2020

Despite the doom and gloom of 2020, some brands are succeeding at creating positive moments for people. Join us in our CX webinar where our Kantar CX experts discuss the foundation of human understanding, understanding how a shift in mindset towards long-term human centricity is vital as they persevere.

KANTAR Web Series

Tuesday, 19/5/2020
2.00 pm - 3.00 pm

As a leader, good communication underpins everything you do to be successful in leading a high performing team. Communication is required across all facets of business; with peers, with those you report to and with those that report to you.  Good communication is the difference between success and failure. 

Communicating in the right way is also a large part of building an effective and high functioning team who trust each other and goes a long way to preventing employment issues and discourse in the ranks.

This session will explore all aspects of communication, including the number 1 challenge leaders most face globally: having difficult conversations!

This session will help you to:

• Be considerate of the barriers to effective communication and apply strategies to overcome them.
• Get some tools on how to give effective feedback
• Tell stories to drive motivation and engage
• Be aware of the tools you need to engage in difficult conversations

Hanie Razaif-Bohlender Profile

Hanie is a co-founder and General Manager of Dragonfire Corporate Solutions Sdn Bhd, grown from humble beginnings to a multi-million Ringgit business. Through this KL-based management consulting firm, Hanie brings her skills, experience, clarity, and empathy to address client needs in the areas of organisational effectiveness, change management, courageous conversations for performance and conflict management, as well as talent and career management. Her expertise also includes the design of experiential learning solutions, and upskilling for employability and entrepreneurship.

In 2018 and 2019, Hanie was named one of Malaysia’s top inspirational LinkedIn icons by Marketing in Asia online magazine. She is a member or the Industry Advisory Board at the School of Business at Monash University Malaysia, as well as on the Industry Advisory Panel at Taylor’s Business School at Taylor’s University.

Hanie Razaif-Bohlender
Co-founder and General Manager,
Dragonfire Corporate Solutions Sdn Bhd

The Malaysian Insurance Institute (MII)
in collaboration with Inspire Group Asia

Tuesday, 19/5/2020
1:00 PM – 2:00 PM HKT

An interesting and current topic - relating to the pandemic affecting many industries as well construction work sites throughout Asia. The speaker will touch on the Contractors' All Risks (CAR) policy and address relevant coverage issues relating to the COVID-19 related issues

• A brief overview of the CAR policy and its structure
• Coverage afforded during the site work restriction (lock-down or curfew)
• Applicable conditions and clauses
• Are project delays covered under the CAR policy?
• In view of imminent project delays or work slow downs due to this government instruction, should the policy period be extended accordingly?

Pooba Mahalingam
Director of Training and Development,
Talent Asia Training & Consulting

CIIHK Webinar

Tuesday, 19/5/2020
9:00 am to 10:30 am (Singapore time)

The impact of Covid-19 on D&O insurance is evolving and several prominent issues have already emerged. Join PLUS Asia and leading experts as they discuss the risks facing directors and officers, the impact on D&O underwriting, legal developments in Asia and key insurance coverage considerations, as businesses and senior executives navigate through the crisis.

This event is FREE, but you must register to participate.

Tuesday, 19/5/2020
9:30 am to 10:30 am (MAL/PHIL time)

How can human resources be transformed effectively in a volatile world filled with black swan events such as the corona virus ?

Human resource departments are being pressured as never before to demonstrate their contribution and value to their organization. One indication of that is the emergence of so-called HR transformation. While HR transformation is sometimes a term in search of meaning, it usually means a fundamental re-chartering of what the organization’s HR department is to do, why it exists, and what efforts it undertakes. CEOs have continually stated that they want proactive HR departments that operate at the strategic rather than tactical level. And yet they are often disappointed. This session describes how to reinvent and fundamentally transform HR in an organization, to increase the strategic issues that should be the focus of HR. To meet the challenge of the future, HR practitioners must move beyond technical professionals to becoming true HR leaders and strategic change agents.

SESSION OBJECTIVES
Upon completing this session, participants will be able to:

• Describe what is meant by HR transformation during and after the coronavirus pandemic
• Review best practices in attracting, developing, and retaining workers—and particularly a work-from-home workforce
• Examine the key role HR can play during and after a pandemic

COVERAGE:
Part I: Introduction
Part II: Present Conditions—and Predictions about the Future
Part III: HR Transformation Now: What HR Should Do
Part IV: Leading Workers in an Uncertain World: What Managers Should Do
Part V: Summary and Questions & Answers

DR WILLIAM ROTHWELL ( PENNSYLVANIA STATE)
Author of best-selling and award winning books with over 120 international publications

Wednesday, 20/5/2020
9:00 am to 11:00 am

Climate change is increasingly recognized as an important source of risk for financial institutions and investors. Climate-related risks arise through two primary channels: physical risks and transition risk. Physical risks arise from climate and weather-related events, which can potentially result in large financial losses and impaired asset values. Transition risk stems from the process of adjusting to a low-carbon economy, risking losses related to government policies such as the introduction of carbon prices, border adjustment taxes or related to climate-related litigation. Policy makers, central banks, financial sector regulators and supervisors are strengthening their response to enhance the financial sector’s resilience to climate risks and mobilize capital for green finance. They are increasingly promoting the disclosure of climate risks and have taken actions in identifying, assessing and monitoring the climate risks in financial system.
The objectives of this Webinar are to share with the participants:

• the recent assessment of the impacts of climate change on financial systems in emerging markets and developing economies;
• the global trends and supervisory actions taken to manage these risks through stress testing, risk management, governance and disclosure guidance, and integrating climate risks in supervision;
• international initiatives to support all these efforts at national level incl. NGFS, FSB TCFD, World Bank/IMF;
• country experience in assessing climate risks and developing guidance to financial industry on risk management and stress testing (UK and Colombia).

Thursday, 21 May 2020
9.00 a.m. - 12 p.m. (MYT)

Join us at this interactive Online Facilitated Workshop with Professor Dennis Campbel from Harvard Business School. This workshop is catered for for Senior Management and Board Members.

Fee: RM2,500 RM2,375 per person (exclusive for MII members)

Speaker Profile
He wrote the Handelsbanken case on one of the world’s most profitable banks. He has written several financial services cases in addition to Handelsbanken. These include Wells Fargo, Affinity Plus, information intermediaries like Chex Systems and few more He also done extensive research and data analytics on customer channel preferences and behaviour in banking as well as alternative bank lending models.

He leads the Centre for Organizational Entrepreneurship for Filene Research Institute (they are a think tank for cooperative financial institutions). In that centre they conduct research and writing on service, product, and delivery channel innovation in financial services.

Dennis Campbell Dwight P. Robinson
Jr. Professor of Business Administration
Unit Head, Accounting and Management
Harvard Business School

The Malaysian Insurance Institute (MII)
in collaboration with CADS

Thursday, 21/5/2020
11.00 a.m. – 12.00 p.m.

Register in advance for this webinar:
https://us02web.zoom.us/webinar/register/WN_Jv4B7UKNSH27tJ__hWtwaA
Note : After registering, you will receive a confirmation email containing information about joining the webinar.

Zoom Webinar :Meeting ID: 849 5545 1476
Password: 354870

Note : MFPC 3CPD will be given.

Thursday, 28/5/2020
3.00pm - 5.00pm (Singapore Time)

With everyone working from home with the lockdown, everyone has suddenly gone digital.

There is an almost instant adoption of work-from-home technologies. With this hype on going digital rapidly in the lockdown using customer-facing networks and apps, the ugly face of the threat of cyber risks rises dramatically. And there are hackers aplenty with attackers ready to exploit the gaps.

Are you cyber protected? Is your business adapting quickly enough to cover these additional risks?