Industry Futurization



2021 was a turning point for us as we honed our efforts on one of our key missions which is to accelerate modernization and innovation of industry by developing future ready talent.  Among the key initiatives launched were embedding digital skills, leadership and critical future skills in our qualifications and certification programmes, transformed traditional products to in trend products on virtual platform, launched the Industry-wide data maturity assessment to enhance industry players readiness and embrace digital transformation, inked new partnerships and collaborations to access global experts and new programmes to strengthen industry capacity and launched the Innovation in insurance Series to spur industry innovation and collaboration whereby industry players participated in the E-Fintech School, roundtables and heard from investors, regulator, tech solution providers and InsurTech on the latest developments and future of insurance.


Adapting to Changing Needs in a
Changing Landscape

Professional qualifications and training provide both the company and the individual employee with benefits that make the cost and time a worthwhile investment and eventually an asset to the industry. With this in mind, MII is continuously looking for new ways to cater to the needs of both learners and companies to ensure insurance professionals are updated with the latest skills, knowledge, and trends from around the globe.

While the industry landscape is changing, insurance professionals who receive the necessary qualifications and training can be assured that they are equipped with the relevant skills and information to meet the needs of the moment and future. This group of professionals are also naturally better at performing their jobs because of the stronger understanding of the products, trends, market and industry they are in. With the support and tools to excel, continuous learning keeps employees on the cutting edge of industry, technology, and operational developments. MII supports all levels of employees who aspire to excel and be empowered to help change the status quo.

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Harnessing Technology To Empower
Our Customers



Customer Service
Counter

New appointment feature for
in-person appointment with our Customer Service Representative.



Virtual Customer
Service Counter

Operated via Zoom,
every Monday to Friday
from 10.00 a.m. to 12.00 p.m.



Google Business Messaging

Chat function available when searching via mobile for MII’s Business Profile on Google.



MII Chatbot

Now available via our website www.insurance.com.my



Self Service Channel

Click here



MII Website

www.insurance.com.my

Uncovering Opportunities Amidst Challenges

A year after the pandemic outbreak, ensuring continued service to the industry and business sustainability remains the key focus. While financial performance and prudent cost management are important, talent development and knowledge enhancement of people resources within the organization is equally important to sustain performance.

In balancing between cost management and people skills, the demand for in-house training increased, particularly on requests for customized content to match organizational goals catering to staff as well as intermediaries. In 2021, two companies had invested on MII Certification courses for intermediaries comprising 489 staff. In addition to that, another company requested MII to develop five customized technical courses for a group of intermediaries to align with the company’s strategic direction, where 1,629 of them were trained.

MII’s virtual programmes provided the flexibility in connecting resources from various states across the country and within the region. Access to learning content became easier and simpler through virtual platforms such as Zoom, Webex or Microsoft Teams that suit individual company’s preference. While virtual learning seemed 'distant' and sub-optimal substitute to face-to-face sessions, it actually increased access to learning and development opportunities as geographical borders dissapeared.

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