Customer Service Charter

We at MII are committed to serving our customers with the highest level of products and services towards achieving our Vision and Mission. Thus all our policies and procedures are based on the following principles:

Safeguard Confidentiality of Customer Information
To ensure that all information related to our customers is kept confidential and only to be used by the institute in relation to its activities.
Deliver Quality Services and Products
To provide quality products and services for knowledge enhancement towards career development of the customers.
Ensure Accuracy of Information
To provide accurate information to the customers on our products and services.
Provide Prompt Attention to Customer Complaints
Any complaints received will be dealt with promptly and fairly.

Contact Info

The Malaysian Insurance Institute 197701004772 (35445-H),
Level 6, Bangunan AICB,
No. 10 Jalan Dato’ Onn,
50480 Kuala Lumpur, Malaysia 

Tel : +603 2712 8882

Email :

Customer Service Virtual Office: Open from 10:00 a.m. to 12:00 p.m., Mon-Fri

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