Insights into Fire Insurance Claims

Insights into Fire Insurance Claims is a course designed to provide an overview of the fundamentals and applications of fire insurance claims. It covers the principles of claims assessment, including the various methods of claims investigation, the various measures and practices of indemnity, and the various claims issues faced in the industry. Upon completion of the course, students will have a comprehensive understanding of the fire insurance claims process, and will be well-equipped to handle claims in their professional career.

Recommended for

This course is suitable for Departmental Heads, Underwriters, Claims Handlers, Adjusters, Brokers, Agents, and Poli cyholders involved in claims on fire insurance.

29 & 30 May 2023
9.00 a.m. - 5.00 p.m.

Method: Virtual Learning
CPD Hours: 14
Registration Closing Date:
26 May 2023

About the trainer:

BSc (Hons) in Physics, Dip Ed, ANZIIF (Snr Assoc), CIP, FCILA,

Kenneth is a Certified Insurance Practitioner, a Chartered Loss Adjuster and a European Loss Adjusting Expert. He joined loss adjusting in December 1983 and has handled all mainstream classes of general insurance claims, among which were large and complex property and engineering claims that involved business interruption. He has handled international assignments in Brunei, Singapore, Jamaica, Oman, Thailand, Australia and Malaysia.

Kenneth was the Managing Director and CEO of an adjusting firm before progressing to claims consultancy services in 2015. He has been actively involved with The Malaysian Insurance Institute since 1987 in conducting courses for the local insurance industry and developing markets (in collaboration with the ASEAN Insurance Training & Research Institute) in ASEAN countries, the Middle East and other countries in the Pacific; and in reviewing the Basic Certificate Course In Insurance Loss Adjusting. He was also a keynote speaker for notable events such as Asia & Oceanic Association Forum, Retailers Association Asia Regional Conference, and Conference of Property Managers and Valuers and Estate agents.
Course Outline
Day 1
  • A Binding Contract
  • The Insurance Contract
  • Methods & Main Aspects of Investigation
Day 2
  • Indemnity Practices
  • Claims Procedures & Issues
  • Case Studies

Contact Info

The Malaysian Insurance Institute 197701004772 (35445-H),
Level 6, Bangunan AICB,
No. 10 Jalan Dato’ Onn,
50480 Kuala Lumpur, Malaysia 

Tel : +603 2712 8882

Email :

Customer Service Virtual Office: Open from 10:00 a.m. to 12:00 p.m., Mon-Fri

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