Motor Insurance: Claims Handling and Loss Assessment

This program is designed to provide an efficient and accurate process for evaluating claims, assessing damages, and settling losses. It includes services such as claim investigation, loss assessment, claim adjustment, and dispute resolution. The program can help reduce costs, improve customer service, and speed up the overall claims process. Additionally, it can help prevent fraudulent claims, allowing you to protect your business’ bottom line. Ultimately, the program provides a comprehensive, reliable solution for handling motor claims and settling losses.

Recommended for

  • Insurance staff with basic knowledge of motor insurance
  • Executives and Supervisors who are handling motor claims
  • Non-insurance personnel whose work require an understanding or practical knowledge of the subject
  • Anybody who requires knowledge in handling motor insurance claims

15 - 16 May 2023
9.00 a.m. - 5.00 p.m.

Method: Virtual Learning
CPD Hours: 14
Registration Closing Date:
8 May 2023

About the trainer:

LL.B (Hons)

Mr Sivakumar started his career with a legal firm handling insurance claims in 1992 and later joined two insurance companies holding the position of assistant manager and manager in claims before joining a leading local loss adjuster as General Manager – Motor Division.

He was acknowledged by Bank Negara for his assistance in the settlement of claims for Mercantile Insurance Sdn Bhd (under liquidation).

He holds a LL.B (Hons) qualification from the University of Wolverhampton, UK.

Course Outline
Day 1
  • Laws and Principles relating to Claims Handling Process
  • Types of Motor Insurance Claims
  • Own Damage Claims
  • Windscreen Claims
  • Theft Claims
  • Third Party Property Damage Claims (TPPD)
  • Third Party Bodily Injury Claims (TPBI)
Day 2
  • Claims Settlement Process
  • Issues of Interpretation in Processing Motor Claims & Policy Wordings
  • Basis of Settlement & Payment of Claims
  • Alternate Dispute Resolution
  • The Roles of Adjusters & Solicitors
  • Salvage & Recovery
  • Dealing with Fraud

Contact Info

The Malaysian Insurance Institute 197701004772 (35445-H),
Level 6, Bangunan AICB,
No. 10 Jalan Dato’ Onn,
50480 Kuala Lumpur, Malaysia 

Tel : +603 2712 8882

Email :

Customer Service Virtual Office: Open from 10:00 a.m. to 12:00 p.m., Mon-Fri

Connect With Us

©2023 The Malaysian Insurance Institute. All Rights Reserved. Designed By MII