A Practical Understanding of General Insurance Underwriting and Claims Management

A Practical Understanding of General Insurance Underwriting and Claims Management is designed to equip learners with the knowledge and skills to understand the structure and components of general insurance, and the major insurance products available in the market. Through this programme, learners will gain an understanding of the risks associated with different types of insurance, the principles of insurance, and the implications of different regulatory and ethical requirements. With this knowledge and understanding, learners will develop the ability to assess and manage insurance risks, and the skills to negotiate and design insurance products.

Recommended for

  • Senior Insurance Practitioners – Underwriters, Claims, Brokers and Adjusters

16 & 17 October 2023
9.00 a.m. - 5.00 p.m.

Method: Virtual Learning
CPD Hours: 14
Registration Closing Date:
13 October 2023

About the trainer:


Kwong has more than 25 years of working experience in the Malaysian non-life industry. He embarked on his insurance career in the marketing function and later moved to a technical role that encompasses both underwriting and claim functions. He is now heading the branch underwriting department of a large foreign-owned non-life insurance company in Kuala Lumpur. He is also an active seasonal trainer for the Malaysian Insurance Institute (MII).

Kwong earned and completed his undergraduate study in Business Administration (major in Finance) from the Universiti Utara Malaysia (UUM) in 1995. He later completed his Master of Business Administration (MBA) in 2002 at the Graduate School of Management, Universiti Putra Malaysia (UPM). He earned his PhD from the Putra Business School, Universiti Putra Malaysia (UPM) in 2020.

In addition, he is presently a fellow member of the Malaysian Insurance Institute, Singapore Insurance Institute (SII) and Chartered Insurance Institute (CII).
Course Outline
Day 1
  • Introduction to underwriting
  • Underwriting process
  • Underwriting ecology system
  • Pricing
  • Challenges
  • Case Study
Day 2
  • Claims management concepts and procedures
  • Outsourcing of claims functions
  • Claims estimating and reserving
  • Ex gratia and fraudulent claims
  • The role of litigation in claim process
  • Approaches to complaint handling and dispute resolution
  • Bank Negara Malaysia guidelines on Motor and Non Motor Claims
  • Case Study

Contact Info

The Malaysian Insurance Institute 197701004772 (35445-H),
Level 6, Bangunan AICB,
No. 10 Jalan Dato’ Onn,
50480 Kuala Lumpur, Malaysia 

Tel : +603 2712 8882

Email : customercare@mii.org.my

Customer Service Virtual Office: Open from 10:00 a.m. to 12:00 p.m., Mon-Fri

Connect With Us

©2023 The Malaysian Insurance Institute. All Rights Reserved. Designed By MII