#LearningNeverStops Webinar Series
(Upcoming Sessions)

#LearningNeverStops Webinar Series comprise of curated webinar sessions conducted and supported by MII as well as other industry experts. The topics in our webinar sessions are selected on its relevance to the industry in current situations and ones that can help us gain and apply knowledge for a better future.

Cyber Terror and Cyber War: Towards consensus on language and attribution

Monday, 19 April 2021 
2.00 p.m.–3.15 p.m. CEST / 8.00 a.m.–9:15 a.m. EDT

Join us for our next #RiskConversations webinar on two recent Geneva Association reports dealing with cyber risk and insurance.

The COVID-19 pandemic has underscored for insurers the importance of linguistic clarity in policy wordings to avoid ambiguity and its potential consequences: litigation and reputational damage. In the cyber realm specifically, the re/insurance community would benefit from common language to define cyber events, as well as a common approach to attributing them. This would make it possible for industry to holistically assess their risk exposure, promoting the insurability of cyber risks.

These are the issues addressed in two recent reports by The Geneva Association and the International Forum of Terrorism Risk (Re)Insurance Pools (IFTRIP) Cyber Terrorism and Cyber Warfare Task Force.  

Join us for this Risk Conversations webinar with task force members and cyber experts, who will present the key takeaways of the reports and address pressing cyber concerns for insurers:

  • Proposed language to describe cyber acts that fall in-between cyber terrorism and cyber war
  • How the industry can collaborate to optimise existing processes for attribution and characterisation
  • Potential for cross-sector collaboration as well, towards developing international norms around attribution

Insurer capacity to absorb related losses and help close cyber protection gaps

 

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Risk Conversation Webinar Series

Introduction to Business Interruption: A Case Study Approach

Wednesday, 21 April 2021 
2.30 p.m. - 3.30 p.m. (MY Time)


In this session, Mr. Yong Wee Loon and Mr. Matthew John Lim of Charles Taylor Adjusting will give an introductory presentation to Business Interruption (BI) in order for participants to understand the basic concepts of BI claims and the ensuing calculation of BI losses through a case study.

Speaker’s Profile
Yong Wee Loon
CEO Property & Casualty, Asia
Charles Taylor Adjusting


Wee Loon is well-respected in the loss adjusting sector with 35 years of insurance industry experience. He has a solid record in managing large and complex claims, particularly on property and natural resources lines of business spanning across 14 Asia Pacific countries.

Prior to joining CTA, Wee Loon was the Regional Vice President of a major global insurance group, managing numerous multi-million losses in the region and providing claims leadership for APAC. He was the President of the Singapore Insurance Institute, having served three terms from 2011.

Professional Qualifications:

  • Fellow of The Singapore Insurance Institute
  • Associate of the Chartered Institute of Arbitrators, ACI Arb.
  • Associate of the Malaysian Insurance Institute, AMII
  • Associate of the Chartered Insurance Institute, ACII
  • Fellow of the Chartered Institute of Loss Adjusters, FCILA
  • BA Economics (Hons) – Nottingham University



Matthew John Lim
MCrim., BComm., Cert III (Inv)
Practice Lead – Business Interruption& Financial Lines
Charles Taylor Adjusting


Matthew has over 10 years of experience in consulting and provides advice to clients for their business interruption, and investigation needs in the form of policy response, and quantification of loss for insurance claims.

Before joining Charles Taylor, Matthew was a consultant with a large broker in Australia. During his tenure, he was directly involved in the preparation and management of multiple multi-million dollar highly complex property and business interruption energy claims, such as coal generation, wind farms and gas generation; where he provided complex quantitative assessments and prepared numerous scenario testing for claimable costs. Other than energy claims, he has also prepared and managed claims for clients within the hospitality and manufacturing industry.

In addition to his business interruption expertise, Matthew brings along his investigative experience where he has handled numerous cases relating to the misappropriation of funds, conflicts of interest and bribery and corruption.


Registration closing date: 20 April 2021, 6.00 p.m.

Registration Fee:
MII Members: Complimentary
Non Members: RM 50.00

 

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Yong Wee Loon,
CEO Property & Casualty, Asia
Charles Taylor Adjusting
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Matthew John Lim,
MCrim., BComm., Cert III (Inv)
Practice Lead – Business Interruption & Financial Lines
Charles Taylor Adjusting

MII Webinar Series

Design Thinking: Customer-centric Problem Solving Method & Future skills

Friday, 23 April 2021 
3.00 p.m. - 4.00 p.m. (MY Time)

In this session, Mr. Christoffer Erichsen, a design thinking specialist, will be sharing his experience and wisdom on how infusing your company with a design-driven culture that puts the customer first not only provides real and measurable results but also gives you a distinct competitive advantage. If companies can bring together what is most desirable from a human point of view with what is technologically feasible and also economically viable, they can certainly transform their businesses.

Why Leading Insurance Companies have Invested in Design Thinking

  • To respond effectively to shifting markets and fast-changing insurance customer needs.
  • To accelerate product development and g-to-market cycles.
  • To unlock creativity, enable complex problem-solving and build innovation skills.
  • To increase organisational agility and unleash new ways of working and collaborating.

Key Takeaways from this session:

  • Understand the value of customer research in solving work-related problems.
  • Discover the relationship between human-centred design practices and creating better user experiences and offerings.
  • Connects with the dots between the collaboration experience and the creativity of teams.

Learn how top companies fail forward by using experimentation to validate an idea's value proposition and potential impact.

Speaker Profile:

Founding Partner and CEO of Human Inc, an innovation house on a mission to "help companies win through innovation, culture & future skills”. Chris has over 20 years of experience in the intersection of strategy, innovation and design.

Through his work in Human Inc he has powered 100+ global brands to drive sustainable business model innovation launching 200+ new products and services, delivering delightful customer experiences and certified more than 15,000 design thinkers and agile leaders.

In Asia he has worked with companies like Citibank, Singapore Airlines, FedEx, Coke, Petronas, AirAsia and Dell helping their leaders adopt new ways of working that drives customer-centric growth and organisational agility.

Chris studied youth culture at SDU in Denmark and is a certified Systemic and Narrative Coach from DISPUK in Denmark and a certified GrowthWheel Business Advisor & Master Trainer.

Chris loves to share his work experience with peers and is a sought-for speaker for international conferences, seminars and webinars. He is a member of several boards, coaches select startup founders and invests in high potential ventures that aligns with his purpose and values.

Registration Fee:
MII Members: Complimentary
Non Members: RM 50.00

 

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Christoffer Erichsen,
Founding Partner,
Human Inc


MII Webinar Series

The Post-Pandemic Perspective to the C.A.R Policy

Wednesday, 28 April 2021 
10.30 a.m. - 11.30 a.m. (MY Time)


Join Ir Pooba Mahalingam as he shares the implications of the Contractors All Risk's policy and the challenges faced by insurance brokers to overcome the concerns throughout the current global pandemic.

 

 

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Ir Pooba Mahalingam,
Trainer

MITBA Webinar Series

Virtual Selling - Worldwide COVID 19 Virus Changed Sales Process

Friday, 7 May 2021 
10.00 a.m. - 11.00 a.m. (MY Time)

Join us on  a webinar on the critical aspects of becoming a high-impact Insurance Advisor during COVID and beyond. The event will feature two leading industry principals from the Global Performance Solutions Group based in United States.

In this webinar, we'll discuss:

The keys to virtual sales efficiency

  • How to prospect through referred lead introductions
  • How to increase effectiveness in scheduling appointments
  • How do MDRT producers leverage virtual selling to their advantage

Speaker’s Profile

Bill McDermott, LUTCF, LLIF
​Global Performance Solutions Group – Managing Partner & Lead Consultant

Bill is a recognized Sales and Marketing Executive with over 30 year’s experience in the domestic and international Financial Services markets.  Having begun his career as a producer, his experience includes successful accomplishments as a Managing Director, Chief Agency and Chief Marketing officers.

Bill’s experience includes working in over 15 countries of which 17 years were spent living in S.E. Asia successfully building and growing Agency Distribution organizations in Hong Kong, Singapore, Malaysia, Thailand, Taiwan, Korea and the Philippines.  He was a frequent speaker and coach at Asia- Pacific industry meetings – including GAMA and MDRT. 

Bill also served on the NAIFA – Chicago, Illinois, USA Executive Board -- and has won numerous industry awards over the past 15 years as a Field Executive. A graduate of Midland University in Nebraska, USA, Bill has also earned the prestigious LIMRA Leadership Institute Fellowship  (LLIF) designation from LIMRA International and the University of Pennsylvania - Wharton School of Business.

John Lensi, CLU®, ChFC®, RHU®, REBC®, CMFC, LLIF
​Global Performance Solutions Group – Managing Partner & Lead Consultant

John has a unique blend of industry experience in the insurance and financial services industry spanning 4 decades which includes Sales, Wholesaling, Sales Management, Field Sales Support, Producer & Management Training  Development Head, Sales Executive Leadership, and Consulting.  He has an extensive track record of building and leading sales teams across 8 different distribution channels.  

John is known as a business development ‘architect’ for having built numerous sales teams, training platforms, developed alternate distribution and sales support infrastructures. He has earned numerous awards over his career and has authored a number of trade journal articles and has been a frequent speaker at industry meetings. 

​During his distinguished career, he has served as industry chairperson of the Agent & Management Development Committee and served as a member of the Advanced Markets Committee for LIMRA International.  John is also one of the founding leaders of the International Association of Registered Financial Planners established to set high industry standards for financial planning professionals. He has obtained 6 professional designations in addition to his undergraduate degree in Business Administration from Central Connecticut State University.


Registration closing date: 6 May 2021, 6.00 p.m.

Registration Fee:
MII Members: Complimentary
Non Members: RM 50.00

 

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Bill McDermott, LUTCF, LLIF
​Global Performance Solutions Group
– Managing Partner & Lead Consultant

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John Lensi, CLU®, ChFC®, RHU®, REBC®, CMFC, LLIF
Global Performance Solutions Group
– Managing Partner & Lead Consultant


MII Webinar Series

A revolution in pricing, product and profitability

On-demand recording

Exploring future pricing strategies and product innovation in a competitive insurance landscape.

As the insurance industry marches on towards a customer-driven and technology-enabled reality, there is no doubt that competition is becoming fierce among insurers.

In this live panel discussion, you will hear from 4 senior industry experts as they examine how insurers can reassess their product and pricing strategies to ensure long term ROI and ultimately gain a competitive advantage. From better understanding customer purchase behaviour, to exploring the opportunities dynamic pricing opens, this discussion will provide you with the tools needed to advance your product and pricing strategies into the future.


 

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Insurance Innovators Webinars

Intelligent automation: reimagining insurance processes

On-demand recording

Exploring how intelligent workflows and emerging tech can transform carriers, streamline processes and deliver competitive advantage.

The insurance industry has come a long way over the past two decades, yet despite the advances, operational challenges remain today.

In this live panel discussion, you will hear from senior industry experts as they explore how carriers can leverage technology to create streamlined operational workflows. From enhancing AI capabilities to creating seamless employee experiences, join to find out what the carrier of the future will look like.


 

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Insurance Innovators Webinars

Contact Info

The Malaysian Insurance Institute 197701004772 (35445-H), 

MII City Centre @ Wisma FGV,

6th Floor of Wisma FGV, 

Jalan Raja Laut,

50350 Kuala Lumpur,

Malaysia

 

Tel : +603 2712 8882

Email : customercare@mii.org.my

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