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Customer Care Representative
In general, customer care provides competitive edge to an organization to be the preferred brand and is today’s differentiating factor from competitors where price and product differences are marginal.
Insurance customer service representatives provide a valuable connection between insurance customers and policy providers. Their job is to handle all customer queries and complaints. They also provide prospective customers with detailed information about company products.
About the Job
In general, customer care provides competitive edge to an organization to be the preferred brand and is today’s differentiating factor from competitors where price and product differences are marginal.
Insurance customer service representatives provide a valuable connection between insurance customers and policy providers. Their job is to handle all customer queries and complaints. They also provide prospective customers with detailed information about company products.
Insurance customer service representatives provide a valuable connection between insurance customers and policy providers. Their job is to handle all customer queries and complaints. They also provide prospective customers with detailed information about company products.
Key Task
- Learning and understanding company insurance products.
- Answering calls and responding to customer complaints.
- Accessing customer accounts and policy schedules.
- Providing customers with detailed information about policies and products.
- Recommending available products.
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
- Typing up complaint reports.
- Managing the customer complaint database.
Key Skills
- In-depth knowledge of insurance products and policy schedules.
- Friendly and professional demeanor.
- Excellent communication and interpersonal skills.
- Basic computer skills and knowledge of database software.
- High-level typing skills.
- Advanced knowledge of telephone and call forwarding systems.
- Ability to remain calm in stressful situations.
- Ability to explain detailed policy concepts in a simple way.
Who are your employers?
Any company in the insurance industry.
