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Loss Adjuster
Loss adjusters investigate insurance claims arising out of losses such as fires, car accidents and burglaries. They determine the amount of damage or loss covered by the insurance policy.
Some examples of roles within this field are: bodily injury (BI) claims representative, accident benefits (AB) claims adjuster, field claims representative, claims examiner, marine insurance coordinator, catastrophe adjusters, claims assistant, physical damage (PD) claims representative, claims specialist, telephone adjuster, road adjuster, property or liability adjuster, technical service representative and call centre agent.
Key Task
- Make recommendations regarding payment of benefits
- Ensure that those who have suffered a loss receive all of the benefits and assistance to which they are entitled.
- Investigate the cause of the loss - how a fire started, why a plane went down, etc.
- Investigate, negotiate and settle a variety of claims in an efficient manner and in compliance with a variety or requirements.
- Conduct witness interviews, take statements and consult with police reports.
- Create and examine reports
- Inspect and/or evaluate damages when required
- Estimate costs or commercial value
- Evaluate losses, establish claims guidelines and quantifying settlement amounts
- Participate in private and/or mandatory mediation, settlement meetings, settlement conferences, pre-trails, court proceedings and other dispute resolution methods as required
Key Skills
- Knowledge technical legal information
- Posses excellent problem-solving skills
- Inquisitive with a keen interest in criminal or civil investigation and strong computer proficiency
- Strong communicator with exceptional decision-making, problem-solving and investigation skills
- Analytical, thorough and customer-service oriented
Who are your employers
- Insurance companies
- Independent adjusting firms
