Basic Certificate Course in Insurance Loss Adjusting (BCCILA)

This course is designed to provide individuals engaged in insurance loss adjusting with the necessary working knowledge and competency to ensure that they are able to support an efficient loss adjusting operation.

Recommended For:
Anyone who intend to pursue a career as an insurance loss adjuster.

Minimum Entry Requirement:
  1. SPM/SVM/UEC (Unified Examination Certificate-Senior Middle level for Chinese Independent high schools) or its equivalent OR
  2. 2 years certified skill based training (Technical/Vocational schools) OR
  3. For those who do not have any of the above qualifications, they must have at least 12 months work experience in the automotive, crash repair or relevant industry.
  4. A copy of the following MUST be attached with each registration form:
    • Certified certificate for entry requirement (1) or (2)
    • Confirmation letter from Company for entry requirement (3)
    • MII reserves the right to request the original certificate for verification as and when necessary
  5. Written and oral proficiency of the English language.

Modes of Exam:
  • Computer‐Based Exam (CBE) - Click here to check our examination centre locations
  • Virtual Computer-Based Exam (VCBE) - Take your exam anytime and anywhere. See below for VCBE requirements.
Course Objective & Outline
Course Objectives:
  1. Understand risk, insurance and marketplace.
  2. Understand the key aspects of regulatory and legal environment within which loss adjusters operate.
  3. Understand the similarities and differences between conventional and Takaful insurance as well as advantages and disadvantages.
  4. Identify the principles of Insurance, Reinsurance and Takaful.
  5. Understand insurance products and key features, and covers available.
  6. Understand basic underwriting and claims process.
  7. Identify and explain the typical role and responsibilities of a loss adjuster.
  8. Identify and explain the steps in the loss adjusting process.
  9. Describe the general insurance and legal knowledge a loss adjuster needs to possess.
  10. List the key elements of a loss adjuster’s terms of engagement.

Course Outline:
  • Risk And Insurance 
  • Insurance Principles and Market Practices 
  • Legislation Governing Insurance 
  • Insurance Law and Contract 
  • Introduction to Loss Adjusting 
  • Business Ethics and Code of Conduct for Loss Adjusters 
  • Negotiating Effective Settlement 
  • Customer Service Excellence 
  • Motor Insurance Key Features and Cover Available 
  • Motor Insurance Documentation 
  • Identification of Vehicles 
  • Vehicle Construction & Terminology 
  • Estimation System 
  • Investigation And Verification of Motor Claims (Theft and Bodily Injury) 
  • Guidelines on Claims Settlement Practices 
  • Non-Motor Insurance 
  • Key Features and Covers Available 
  • Non-Motor Insurance Documentation 
  • Investigation and Verification of Non-Motor Claims 
  • Loss Adjuster Reports 
Hear what our students have to say about their experience at MII.
Course materials were good, the mentoring approach was good, and interacting with others online was a great experience. The instructor did a good job by communicating and engaging with the students well. The Basic Certificate Course in Insurance Loss Adjusting (BCCILA) programme is a good programme to enrol for people related to insurance. I have received my certificate, and I would like to thank MII for their support and ready to offer an helping hand. I look forward to take another programme in MII.
Jackie Tiong

Contact Info

The Malaysian Insurance Institute 197701004772 (35445-H),
Level 6, Bangunan AICB,
No. 10 Jalan Dato’ Onn,
50480 Kuala Lumpur, Malaysia 

Tel : +603 2712 8882

Email :

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