BCCILA

Basic Certificate Course in Insurance Loss Adjusting (BCCILA)

This course is designed to provide individuals engaged in insurance loss adjusting with the necessary working knowledge and competency to ensure that they are able to support an efficient loss adjusting operation.

Recommended For:

Anyone who intend to pursue a career as an insurance loss adjuster.

Minimum Entry Requirement:

SPM/SVM/UEC (Unified Examination Certificate-Senior Middle level for Chinese Independent high schools) or its equivalent OR
2 years certified skill based training (Technical/Vocational schools) OR
For those who do not have any of the above qualifications, they must have at least 12 months work experience in the automotive, crash repair or relevant industry.
A copy of the following MUST be attached with each registration form:

Certified certificate for entry requirement (1) or (2)
Confirmation letter from Company for entry requirement (3)
MII reserves the right to request the original certificate for verification as and when necessary

Written and oral proficiency of the English language.

Modes of Exam:

Computer‐Based Exam (CBE) - Click here to check our examination centre locations
Virtual Computer-Based Exam (VCBE) - Take your exam anytime and anywhere. See below for VCBE requirements.

Course Objective & Outline

Course Objectives:

Understand risk, insurance and marketplace.
Understand the key aspects of regulatory and legal environment within which loss adjusters operate.
Understand the similarities and differences between conventional and Takaful insurance as well as advantages and disadvantages.
Identify the principles of Insurance, Reinsurance and Takaful.
Understand insurance products and key features, and covers available.
Understand basic underwriting and claims process.
Identify and explain the typical role and responsibilities of a loss adjuster.
Identify and explain the steps in the loss adjusting process.
Describe the general insurance and legal knowledge a loss adjuster needs to possess.
List the key elements of a loss adjuster’s terms of engagement.

Course Outline:

PART	OUTLINE
PART A : INTRODUCTION	Risk And Insurance Insurance Principles and Market Practices Legislation Governing Insurance Insurance Law and Contract Introduction to Loss Adjusting Business Ethics and Code of Conduct for Loss Adjusters Negotiating Effective Settlement Customer Service Excellence
PART B : MOTOR INSURANCE	Motor Insurance Key Features and Cover Available Motor Insurance Documentation Identification of Vehicles Vehicle Construction & Terminology Estimation System Investigation And Verification of Motor Claims (Theft and Bodily Injury) Guidelines on Claims Settlement Practices
PART C : NON-MOTOR INSURANCE	Non-Motor Insurance Key Features and Covers Available Non-Motor Insurance Documentation Investigation and Verification of Non-Motor Claims Loss Adjuster Reports

Course Structure

Participants may choose to enroll the course according to their area of specialization either Motor Insurance

(Part A and B) or Non Motor Insurance (Part A and C). Only one specialization is allowed per intake session.

SPECIALIZATION	PARTS	DURATION
BCCILA - Motor Insurance	Part A & Part B	8 Days (28 Hours) 9.00 am - 12.30 pm
BCCILA - Non-Motor Insurance	Part A & Part C	8 Days (28 Hours) 9.00 am - 12.30 pm

Learning Mode:

Lectures, discussions and examination
Part B (Motor) & Part C (Non-Motor): Virtual Instructor-Led Training

Learning Methods:
Online lectures, discussions and assessments

Assessment and Attendance:
Class attendance is compulsory. Participants need to attain at least 80% class attendance to qualify for the assessment.

Registration Policy:

Registration can be done via at www.mii4u.org/ilms/user/login.
MII practices a non credit policy. As such, all companies and individuals are required to make payment before the commencement of the course. However, confirmed seats are subject to availability.
MII reserves the right to reschedule, change the trainer, modify the course content or cancel the course without prior notice.
Participants or authorised contact persons will be notified of updates regarding the course through email, fax or phone.
Cancellation after the closing date is not allowed. However, replacement of participant is accepted.

Important Notice:

In regards to Personal Data Protection Act 2010 (“the Act”), pleased note that your personal data is used, stored, disclosed and processed by MII solely for the Purpose of registering training courses and/or in connection to other MII products or services. Your personal information may also be disclosed or transferred to relevant third party i.e to the industry related associations, industry related companies, government agencies and any of their respective agents. Any inquiries or complaints with respect to your personal information may also be channeled to MII by submitting such request to MII via post, email (customercare@mii.org.my).

Exam Details

TITLE	DESCRIPTION
Format	Computerized examination conducted at authorized Examination Center for two specializations: Part A & B – Motor Insurance Part A & C – Non Motor Insurance
Number of Questions	50 multiple-choice questions for each specialization
Examination Mode	• Computer-Based Examination (CBE) at MII CBE Centre • VCBE subject of meeting the technical requirements
Duration	1 hour
Passing Mark	Part A: 50% Part B / C: 50%
Grading	A : Passed with distinction B : Pass with Credit C : Passed Y & Z : Failed X : Absent From Exam with Valid reason
Result	Notification of result will be immediately after the examination.

Fees

How to Register for Computer Based Exam (CBE)

How to Register for Virtual Computer Based Exam (VCBE)

Request for Duplicate or Replacement Copies of Certificates

Testimonials:
Hear what our students have to say about their experience at MII.

Course materials were good, the mentoring approach was good, and interacting with others online was a great experience. The instructor did a good job by communicating and engaging with the students well. The Basic Certificate Course in Insurance Loss Adjusting (BCCILA) programme is a good programme to enrol for people related to insurance. I have received my certificate, and I would like to thank MII for their support and ready to offer an helping hand. I look forward to take another programme in MII.

Jackie Tiong

Basic Certificate Course in Insurance Loss Adjusting (BCCILA)

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