BCCILA 2024

Basic Certificate Course in Insurance Loss Adjusting (BCCILA)

Our licensing course is meticulously crafted to equip professionals engaged in insurance loss adjusting with the essential knowledge and expertise required to enhance and streamline their roles within the field. We understand the critical importance of a well-prepared loss adjusting operation in the insurance sector, and our program is designed to elevate your competence in this crucial domain; not only with theoretical understanding but also the technical expertise in performing loss adjusting process and activities.

We believe in not only meeting industry standards but exceeding them. Therefore, our course provides a comprehensive curriculum to support your professional growth and effectiveness. Join us in advancing your career and ensuring the success of your loss adjusting operation.

Recommended For:

Anyone who intends to pursue a career as an insurance loss adjuster.

Whether you're new to the field or seeking refresher to enhance your existing expertise, our course offers the ideal platform for you to embark on or advance in this dynamic profession.

Minimum Entry Requirement:

SPM/SVM/UEC (Unified Examination Certificate-Senior Middle level for Chinese Independent high schools) or its equivalent OR
2 years certified skill based training (Technical/Vocational schools) OR
For those who do not have any of the above qualifications, they must have at least 12 months work experience in the automotive, crash repair or relevant industry.
A copy of the following MUST be attached with each registration form:

Certified certificate for entry requirement (1) or (2)
Confirmation letter from Company for entry requirement (3)
MII reserves the right to request the original certificate for verification as and when necessary

Written and oral proficiency of the English language.

Modes of Exam:

Virtual Computer-Based Exam (VCBE) - Take your exam anytime and anywhere. See below for VCBE requirements.
Computer Based Examination (CBE) - Kuala Lumpur centre only

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BCCILA SYLLABUS
(For HRD Claim)

Download Brochure Part A

Download Brochure Part B

Download Brochure Part C

Course Objective & Outline

Course Objectives:

PART	OBJECTIVES
PART A :	Understand the fundamental concepts of insurance, including principles and market practices. Develop a comprehensive knowledge of the legal and regulatory frameworks that govern the insurance industry. Acquire an in-depth understanding of how legal principles impact insurance claims and settlements. Gain insight into the core principles of loss adjusting & explore the ethical considerations and professional code of conduct that guide loss adjusters in their practice. Master the art of negotiation to achieve efficient and fair claim settlements. Understand the importance of client satisfaction in the insurance industry.
PART B & C :	Enhance your organizational and problem-solving capabilities to handle claims investigation efficiently. Acquire proficiency in collecting, analyzing, and interpreting evidence and data relevant to claims. Develop a clear understanding of motor insurance and non-motor policies and documentation. Learn how to verify information and evidence associated with motor and non-motor claims. Develop the ability to identify vehicles accurately, understand their construction, and use industry terminology effectively. Enhance your technical knowledge for evaluating and assessing damages for motor claims. Understand the best practices and comply with industry guidelines for ethical claims handling. Develop the ability to create comprehensive and well-structured reports for motor and non-motor insurance claims.

PART

OBJECTIVES

PART A :

Understand the fundamental concepts of insurance, including principles and market practices.
Develop a comprehensive knowledge of the legal and regulatory frameworks that govern the insurance industry.
Acquire an in-depth understanding of how legal principles impact insurance claims and settlements.
Gain insight into the core principles of loss adjusting & explore the ethical considerations and professional code of conduct that guide loss adjusters in their practice.
Master the art of negotiation to achieve efficient and fair claim settlements.
Understand the importance of client satisfaction in the insurance industry.

PART
B & C :

Enhance your organizational and problem-solving capabilities to handle claims investigation efficiently.
Acquire proficiency in collecting, analyzing, and interpreting evidence and data relevant to claims.
Develop a clear understanding of motor insurance and non-motor policies and documentation.
Learn how to verify information and evidence associated with motor and non-motor claims.
Develop the ability to identify vehicles accurately, understand their construction, and use industry terminology effectively.
Enhance your technical knowledge for evaluating and assessing damages for motor claims.
Understand the best practices and comply with industry guidelines for ethical claims handling.
Develop the ability to create comprehensive and well-structured reports for motor and non-motor insurance claims.

Course Outline:

PART	OUTLINE
PART A : FUNDAMENTALS OF INSURANCE & LOSS ADJUSTING	Introduction to Insurance, Insurance Principles and Market Practices Insurance Legislation, Law and Contract Introduction to Loss Adjusting, Business Ethics and Code of Conduct Negotiating Effective Settlement Customer Service Excellence Planning, Organising and Problem-solving Skills Evidence and Data Analysis Techniques and Procedures
PART B : MOTOR INSURANCE	Key Features of Motor Insurance and Cover Available Motor Insurance Documentation Identification of Vehicle Vehicle Construction and Terminology Vehicle Damage Assessment & Operation Investigation and Verification of Motor Claims Guidelines on Claims Settlement Practices Loss Adjusters’ Reports for Motor Claims
PART C : NON-MOTOR INSURANCE	Non-motor Insurance Features and Cover Available Non-motor Insurance Documentation Investigation and Verification of Non-motor Claims Loss Adjusters’ Reports for Non-Motor Claims

Course Structure

Exam Details

TITLE	DESCRIPTION
Format	Assessment Part A: 50 multiple-choice questions Assessment Part B / C: 50 multiple-choice questions
Requirement	Participants need to attain at least 80% eLearning progress or class attendance to meet HRD Corp claimable requirement.
Passing Mark	Part A: 50% Part B / C: 50%
Duration	1 hour for each assessment
Grading	Pass / Non-Pass
Result	Notification of result will be immediately after the examination.

Fees

FEE	ITEMS
RM300 (inclusive 6% SST)	Receive access to eLearning lessons for 60 days Receive access to eBook BCCILA full course for 365 days Select date of examination for VCBE exam

FEE	ITEMS
RM900 (inclusive 6% SST)	1 day / 7 hours virtual class from MII 1 day / 7 hours physical class from MRC (venue and food are provided by MRC). Select date of examination for VCBE exam

FEE	ITEMS
RM600 (inclusive 6% SST)	2 days / 14 hours virtual class from MII Select date of examination for VCBE exam

FEE	ITEMS
RM150 (inclusive 6% SST)	Select date of examination for VCBE exam

How to Register for Computer Based Exam (CBE)

How to Register for Virtual Computer Based Exam (VCBE)

Request for Duplicate or Replacement Copies of Certificates

Testimonials:
Hear what our students have to say about their experience at MII.

Course materials were good, the mentoring approach was good, and interacting with others online was a great experience. The instructor did a good job by communicating and engaging with the students well. The Basic Certificate Course in Insurance Loss Adjusting (BCCILA) programme is a good programme to enrol for people related to insurance. I have received my certificate, and I would like to thank MII for their support and ready to offer an helping hand. I look forward to take another programme in MII.

Jackie Tiong

Basic Certificate Course in Insurance Loss Adjusting (BCCILA)

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