Mental Health: What More Can Insurers Do?
Since the onset of the pandemic, the world of mental health research has gone into overdrive. Rightly so, with close to a billion of us suffering from mental health problems. Poor mental health comes with a significant economic toll – estimated at USD 2.5 trillion annually in 2010 in poor health and lost productivity, a figure that is projected to soar to a staggering USD 6 trillion by 2030. To put this into perspective, the global life and health insurance industry’s total premium income amounted to over USD 4.8 trillion in 2021. The economic case for addressing mental health is clear – every dollar invested in mental health can lead to a fourfold return through better health and productivity.

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From Prediction to Transformation
While the popular view is that insights are the key benefit of artificial intelligence, in truth AI creates value by improving the quality of decisions. The good news is, the opportunities for it to do that in business are countless. But because decisions in one area of an organization usually have an impact on decisions in other areas, introducing AI often entails redesigning whole systems. In that way, AI is similar to groundbreaking technologies of the past, like electricity, which initially was used only narrowly but ultimately transformed manufacturing.

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Responsible Use of Data in the Digital Age: Customer Expectations and Insurer Responses
Data-driven personalisation in insurance offers considerable advantages to customers, such as increased affordability, improved access and better personal well-being due to enhanced loss prevention. It also presents a range of challenges, including pricing out of customers with higher loss expectations and issues around data security and privacy. This issue brief examines how insurers can responsibly capitalise on the benefits of increased data availability to better serve their customers, without compromising on trust.

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Grow or Exit? Overcoming the Scale Trap in Life Insurance Closed Books
Life insurers in continental Europe have been grappling with a combination of cost, regulatory, and interest rate challenges for much of the past decade. The COVID-19 pandemic has accelerated those challenges by adding pressure on life insurers’ costs, solvency, and investment yield, forcing necessary investments in digitalization.

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