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Strategic Performance Management

Branch Operations

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The Branch Operations are the extension of the Head Office and acts as touch points to customers nationwide. For the frontliners at the branches, top service quality and support is always the emphasis as Branches service both customers as well as agents.

Key Task

Branch Operations consist of Frontliners who face the clients and agents as well the back-room staff that carries out operational processes and functions. Working together with the Agency Management Division, sales strategies as well as campaigns are often developed and executed at branch levels for effective management.

Key Skills

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
  • At least 2 year(s) of working experience is required and better if in the related field.

Who are your employers?

Any company in the insurance industry.

Contact Info

The Malaysian Insurance Institute 197701004772 (35445-H),
Level 6, Bangunan AICB,
No. 10 Jalan Dato’ Onn,
50480 Kuala Lumpur, Malaysia 

Tel : +603 2712 8882

Email : customercare@mii.org.my

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